Field Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Industrial Chiller Service Technician

We are seeking a skilled, safety-focused Service Technician to install, commission, maintain, diagnose, and repair industrial glycol and refrigeration chillers at customer locations.

This position serves as a technical representative of the company and is responsible for restoring equipment performance, resolving customer concerns, and documenting service work accurately. The ideal candidate combines strong refrigeration, electrical, mechanical, and controls knowledge with sound judgment, professional communication, and the ability to work independently in the field.

• Travel to customer facilities to install, start up, commission, inspect, maintain, troubleshoot, and repair industrial chillers and refrigeration equipment.
• Review service requests, equipment history, drawings, wiring diagrams, piping diagrams, control sequences, manuals, and engineering specifications before and during service work.
• Perform systematic troubleshooting of refrigeration, mechanical, electrical, hydraulic, and controls-related problems.
• Measure and evaluate temperatures, pressures, voltage, amperage, resistance, flow, superheat, subcooling, and other operating conditions.
• Diagnose problems involving compressors, pumps, fans, heat exchangers, expansion devices, valves, sensors, heaters, motors, relays, contractors, and safety controls.
• Perform pressure testing, leak detection, refrigerant recovery, evacuation, charging, and system performance verification using approved procedures.
• Complete preventive maintenance, warranty repairs, equipment modifications, component replacements, and field corrective actions.
• Navigate, configure, and troubleshoot PLCs, HMIs, programmable controllers, variable-frequency drives, and communication systems as authorized.
• Verify alarms, safeties, setpoints, control logic, sequencing, and overall equipment operation before returning equipment to service.
• Provide remote technical support to customers and internal teams by phone, email, video, or other approved methods when assigned.
• Explain equipment conditions, findings, required repairs, operating practices, and recommended next steps clearly to customers.
• Train customer personnel on safe equipment operation, routine inspections, basic maintenance, and alarm response when requested.
• Coordinate with Engineering, Production, Quality, Parts, Sales, and Service leadership to resolve technical issues and obtain needed support.
• Identify required replacement parts and communicate accurate part descriptions, quantities, and urgency.
• Complete detailed service reports, commissioning records, refrigerant logs, time entries, expense reports, and customer signoffs promptly.
• Document equipment condition, root cause, corrective action, operating data, unresolved risks, and recommended follow-up work.
• Maintain company tools, instruments, service equipment, replacement parts, and assigned vehicle in a clean and serviceable condition.
• Follow customer site rules and represent the company with professionalism, integrity, and respect.
• Provide feedback on recurring failures, product improvements, serviceability, documentation, and training needs.
• Support factory testing, training, or…