Resource Specialist - Mill City

Resource Specialist
- Mill City

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Resource Specialist in Mill City.

The Resource Specialist is a grant-funded position aimed at providing rental assistance to households facing eviction. The person in this position processes rental assistance for households that are at risk of eviction due to nonpayment of rent. This position will perform case processing tasks and work with clients to collect the required documentation. This is a grant funded position contingent upon the continuation of program funding.

This team offers a lot of growth opportunities and professional development through hands-on experience.

Monday
- Friday. Day shift. Flexibility required.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.
• Four years of relevant social services experience.
• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Equivalent combination of education and experience may be accepted.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug screenings.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must possess computer skills including Microsoft Outlook, Word, and Excel, data entry, and internet applications;
• Effective customer service, phone skills, as well as writing and appropriate email etiquette.
• Must possess time management skills, meet deadlines, and process cases accurately with a sense of urgency.
• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
• Must be willing to work day, evenings and weekend shifts as needed.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Facilitates the application process for eviction prevention assistance.
• Works closely with landlords to gather required documentation, obtain signatures, and build positive working relationships.
• Maintains current knowledge of all available eviction prevention resources and funding pathways to maximize housing stability for households.
• Works directly with clients throughout the intake, assessment, and eligibility determination process.
• Creates and maintains an efficient service delivery process from intake through eligibility determination, payment processing, and case closure while ensuring confidentiality of client information and documentation.
• Ensures complete, timely, and accurate client documentation within the Homeless Management Information System (HMIS) and other required agency data systems.
• Provides coverage for the Mill City lobby welcoming clients, responding to inquiries, conducting initial screenings, directing individuals to appropriate staff or resources, and ensuring a positive and professional customer service experience.
• Provides onsite services at the Mill City resource center, serving as a resource for residents by conducting outreach, completing assessments and intakes, providing housing stabilization support, connecting residents to community resources, and coordinating services with internal and external partners.
• Supports the delivery of Health-Related Social Needs (HRSN) services…