Skills Administrative Assistant

Facilitator-led 1 Day Program (Classroom) •
eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields.

We are human beings working with other human beings. This program is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

• Understand the importance of professional presence on the job.
• How to self‑manage to become more effective and efficient.
• Improved communication skills, including listening, questioning, and being more assertive.
• Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.

• Personal best, professional best
• Putting others at ease
• Distorted thinking
• The steps to feeling good
• Understanding and improving your assertiveness
• Self‑management
• Working as a team and with difficult people
• Learning to say no
• Dealing with stress