Behavioral Health Technician- Crisis Team

Annual salary range: $46,463 – $64,868

Benton County Crisis Team is accepting applications for a full-time Behavioral Health Technician to be located at the Benton County Crisis Center (BCCC). This is a hybrid position that includes administrative responsibilities as well as direct client care to support day to day operations of the Benton County Crisis Center. Administrative responsibilities include but are not limited to: filing, maintaining current and archived files, copying and preparing records for transfer, scheduling meeting/training rooms, database input, running database reports, coordinating vehicle schedules and maintenance, and ordering/obtaining office and meeting supplies.

Direct care work includes engaging in supportive conversations with clients and their family members both in person and over the phone, answering questions or taking information from community partners both in person and over the phone, assisting clients and staff in scheduling follow up appointments, reviewing electronic health records and insurance information to determine eligibility, obtaining snacks for clients; admitting, monitoring and discharging individuals in our stabilization unit and assisting with key operations tasks such as client laundry and sanitizing work spaces.

• Greeting and welcoming clients who arrive at the BCCC and supporting them in accessing our services via administrative tasks.
• Contributing to a welcoming, compassionate, and calming environment for individuals accessing crisis services.
• Answering behavioral health phone lines and directing the call to the appropriate staff.
• Helping clients through admission to our stabilization unit.
• Maintaining and updating spreadsheets as well as carrying out an array of office management tasks.
• Working calmly and collaboratively on a dynamic and diverse team.

Knowledge of or experience with:

• Standard office software including records management, word processing, spreadsheets, databases and electronic mail.
• Basic strategies of working with individuals experiencing a mental health crisis such as the ability to regulate your own emotions, experience implementing de‑escalation strategies, utilizing empathic listening with clients, and asking open‑ended questions.
• Understanding of the local behavioral health system and the role of Benton County Health Services in that system.

• Balancing a schedule which often requires working with several challenging situations at once.
• Tracking and executing various administrative tasks and projects in an organized and timely fashion.
• Assisting with emergency behavioral services and crisis interventions.

This posting is not meant to be an all-inclusive list of duties and responsibilities but rather constitutes a general definition of the position’s scope and function.

This is a full-time, week‑day shift position that will be working Tuesday – Friday 8am-7pm.

(Download PDF reader) for a complete list of the duties, responsibilities and physical requirements of this position.

• $4,000 Hiring Bonus
  • One‑time incentive for employees assigned to the Crisis Center to be paid after completion of probationary period
• Training and Licensure support!
  • $1,000 annual Training Budget available
  • Reimbursement for Licensure fees or MHACBO certification available
• Generous time off to maintain a healthy work‑life balance!
  • 11 Paid Holidays + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave! Vacation accrual increases with years of service.
• $0 Health Insurance Premium!
  • Medical, Dental and Vision –
    cover your eligible family members without additional premium.
  • In addition, the County contributes up to $1,400 per year to your Health Savings or Reimbursement account!
    • Apart from your deductible you can use this money for things that aren’t traditionally paid by insurance – i.e. Ibuprofen, Tylenol and other preventative type medications
    • You never lose your Health Savings Account funds as it rolls over from year to year
  • Dependents up to age 26 are covered
• Get ready for retirement. Generous employer paid contributions!
  • After 6 months of employment:
    • The County makes a retirement…