Office Assistant or - Equipment Services Coordinator

Office Assistant 1 Hourly Wage: $18.44 - $24.65

Office Assistant 2 Hourly Wage: $20.87 - $27.89

This skilled clerical and customer service position serves as a shared point of contact for the Department of Fleet Services, providing professional and responsive support to customers and staff. The incumbent performs a variety of administrative, clerical, and customer service duties, including responding to inquiries, processing records and documents, maintaining accurate information, and supporting daily departmental operations. The ideal candidate is organized, detail-oriented, and committed to delivering excellent customer service while effectively managing multiple priorities in a collaborative team environment.

• Operates Fleet Services Customer Service Counter.
• Opens the fleet facility for business each day (Shift: Monday – Thursday 6:30 a.m. to 11:30 a.m.)
• Greets customers for vehicle and equipment maintenance / repairs.
• Receives customer phone calls and makes appointments for service, considering customer needs.
• Assists the Shop Supervisor in preparing work dispatch.
• Records and resolves customer problems and complaints and/or notifies appropriate Fleet Services staff.
• Opens work orders using the computerized fleet management system and routes to appropriate service section.
• Advises customer of vehicle problems and notifies customers when vehicles and equipment are ready for pick up.
• Maintains vehicle service files.
• Prepares various reports as needed.

Schedule:

Monday – Thursday; 6:30 a.m. – 11:30 a.m.

* This is an AFSCME represented position*

* This position is budgeted for a maximum of 1,040 hours during the fiscal year.*

• Equivalent to the completion of the twelfth grade.
• One year of general clerical and office assistance experience.

• Equivalent to the completion of the twelfth grade.
• Two years of responsible clerical and office assistance experience.

An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

• Must be in possession of a valid driver's license at time of application, and a valid Oregon Driver's license by time of appointment.
• This position is subject to a full background check.
• Must wear PPE as needed.

• Thorough knowledge of the automotive service and repair trade.
• Comprehensive knowledge of the operations and systems characteristics of automobiles and light trucks.
• The ability to plan and organize the work of skilled mechanics and semi-skilled service workers.
• Good organizational and communications skills.
• Basic computer skills and be able to use a computer keyboard and mouse.

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.