Circulation Library Assistant

Responsibilities

• Provide customer service and perform a wide variety of paraprofessional tasks related to library circulation.
• Greet patrons and ensure patron needs are satisfied.
• Perform circulation desk procedures such as checking in and checking out materials, emptying the book drop, collecting and recording fines and fees, and processing and sending out overdue notices.
• Sort and route daily mail; pack and unpack daily deliveries.
• Carry out routine procedures necessary for the daily functioning of the automated system.
• Process patron holds and maintain the holds shelf.
• Register new patrons by verifying identification and address information and entering data in the library computer system.
• Monitor activity in the library and take action to maintain behavior expectations in a friendly but firm manner when needed.
• Maintain confidentiality of patron information.
• Perform all aspects of opening and closing the circulation desk.
• Process library materials for inclusion in the collection as directed.
• Inspect returned materials, follow up with patrons by phone or email as needed.
• Cooperate and communicate with other departments, staff, and SCLS staff regarding patron issues.
• Answer and route incoming phone calls as needed.
• Assist with circulation, directional, and procedural questions.
• Answer basic reference questions and redirect more involved queries to appropriate personnel.
• Promote library programs and register patrons for programs.
• Assist patrons with the mechanical operations of library equipment; perform basic troubleshooting of technical equipment.
• Assist with mending and withdrawal of library materials.
• Document receipt and return of inter‑library loan materials.
• Assist with library programs as directed; prepare displays and maintain the public bulletin board.
• Shelve library materials and read shelves for accuracy of order.
• Support library pages by answering questions and providing direction on tasks appropriately.
• Assist in monitoring volunteers.
• Reconcile daily cash receipts and prepare weekly deposits, including cash register and copier coin‑op receipts, and in‑library Friends of the Library donations.
• Assist with circulation reports; check in materials for inventory of the library collection.
• Attend staff and department meetings and participate in required training sessions.
• Stay current on library information, policies, and procedures by regularly reading communication including email and the staff blog.
• Complete light housekeeping tasks, including dusting and cleaning, as needed.
• Perform other related duties as assigned.

• High school diploma or GED.
• One year of library experience using computer applications.