Secretary​/Receptionist

• Location:
  
  South Coast Education Service District

Serves as the primary receptionist and front office support professional for South Coast ESD. Provides exceptional customer service to students, families, staff, component districts, community partners, vendors, and visitors. Maintains the reception area, coordinates front office operations, responds to inquiries, and performs a variety of clerical and administrative support functions to ensure the efficient operation of ESD programs and services.

• Serve as the first point of contact for visitors, students, families, community members, vendors, and staff entering South Coast ESD facilities.
• Welcome visitors and provide professional, courteous, and responsive customer service.
• Follow district visitor management, safety, and security procedures, including monitoring visitor access and directing visitors to appropriate locations.
• Answer and route incoming telephone calls, take messages, and provide information regarding ESD programs, services, and personnel.
• Respond to routine inquiries from the public and staff while maintaining confidentiality and professionalism.
• Receive, sort, distribute, and process incoming and outgoing mail, packages, deliveries, and interoffice correspondence.
• Maintain reception area, lobby, and public-facing spaces in a professional and welcoming manner.
• Assist with the preparation and coordination of meetings, workshops, trainings, and events, including room setup and materials preparation.
• Prepare, process, copy, scan, file, and maintain paper and electronic records.
• Generate correspondence, forms, reports, informational materials, and mass communications as assigned.
• Coordinate maintenance and service requests for office equipment and technology.
• Perform accurate data entry and maintain records within district software systems and databases.
• Provide administrative and clerical support to multiple departments and programs.
• Assist with enrollment, registration, homeschool, and program information requests as assigned.
• Maintain confidentiality of employee, student, and organizational information in accordance with applicable laws, regulations, and district policies.
• Establish and maintain effective working relationships with employees, students, families, component districts, community agencies, and the public.
• Demonstrate professionalism, cultural responsiveness, and a commitment to excellent customer service.
• Maintain regular and dependable attendance to support uninterrupted front office operations.
• Meet the standards for competent and ethical performance as outlined in OAR .
• Perform other duties as assigned by supervisors, administrators, or the Superintendent.

• Knowledge of modern office practices, procedures, and customer service principles.
• Demonstrated ability to communicate effectively with a diverse population both verbally and in writing.
• Ability to provide excellent customer service and maintain positive public relations.
• Proficiency in Microsoft Office applications, email systems, calendars, and common office technology.
• Ability to learn district software systems and procedures.
• Ability to organize work, prioritize multiple assignments, and meet deadlines.
• Ability to maintain accuracy and attention to detail while working in a fast-paced environment.
• Ability to work independently and exercise sound judgment.
• Ability to handle confidential and sensitive information appropriately.
• Ability to operate standard office equipment including multi-line telephone systems, scanners, copiers, and computers.
• Ability to establish and maintain effective working relationships with staff and the public.
• Ability to adapt to changing priorities and interruptions while remaining calm and professional.

• High School Diploma or GED.
• Two years of clerical, receptionist, administrative support, customer service, or related experience; or any equivalent combination of training and experience.
• Experience working in an educational, governmental, or public service setting.

The work is performed primarily in an office and reception environment. While performing the duties of this position, the employee is regularly required to sit, stand, communicate, hear, and use hands to operate computers, telephones, and other office equipment. The employee may frequently interact with staff, students, families, community members, vendors, and visitors.

The employee may occasionally walk, bend, reach,…