Performance Analyst - Collections

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

The Target Pay Range for this position is $88,000.00-$ annually. The full Pay Range is $68,300.00 - $ annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant.

Incentives are performance based and targets vary by role.

Benefits - because people helping people starts with supporting you.

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

As a Performance Analyst - BU, you'll play a key role in shaping how BECU understands its operational performance and delivers exceptional service to its members. You'll turn raw data into clear insights, meaningful dashboards, and actionable recommendations that empower the business to make smarter decisions.

Your work will help ensure accurate reporting, maintain data integrity across third party recovery partners, and strengthen the operational heartbeat of the division. Through your curiosity, analytical strengths, and drive to create clarity, you'll influence outcomes that directly support BECU's mission and member experience.

• Analyze & Solve Problems:
  Use your knowledge of performance analysis techniques-including trending, root-cause analysis, and gap analysis-to uncover insights and help the business understand what's happening and why.

• Build Dashboards & Reports:
  Assist in creating, enhancing, and maintaining dashboards and visual tools that help teams track and manage operational performance with confidence.

• Translate Business Needs:
  Work with partners to understand requirements and convert them into conceptual and logical data models that enable accurate and meaningful reporting.

• Transform & Visualize Data:
  Extract, manipulate, and prepare data from multiple sources, turning it into intuitive formats that make it easier for teams to understand performance trends.

• Support Operational Excellence:
  Provide broad analytical and operational support that empowers your business unit to operate efficiently and effectively.

• Deliver Key Performance Insights:
  Collaborate with internal partners to provide critical performance data related to products, channels, and member experiences.

• Study Performance Trends:
  Conduct analytical studies that surface meaningful insights about emerging patterns, risks, and opportunities.

• Use BECU Systems for Deep Analysis:
  Leverage internal systems for querying, modeling, forecasting, trending, variance analysis, and additional forms of operational assessment.

• Break Down Complex Problems:
  Analyze organizational data and challenges, helping stakeholders understand root issues and possible solutions.

• Contribute to Research Efforts:
  Support qualitative and quantitative primary research through all phases of project execution.

• Gather Strategic Insights:
  Identify and gather data that supports assessments, long-range planning, and evaluations of potential new or enhanced products and services.

• Generate Action-Oriented Insights:
  Provide creative, strategic insights into key business drivers, market conditions, industry trends, and member needs.

• Support Recovery Partner Accuracy:
  Manage placement and maintenance records for third party collection agencies-sending and recalling accounts, reconciling data, ensuring timely updates, and preserving data integrity and compliance across recovery partners.

• Take on Additional Opportunities:
  Perform additional duties as assigned that contribute to team and organizational success.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

A talent persona aligned to this role would be motivated by impact, clarity, collaboration, and the ability to shape how data informs decisions. Here's what prospective candidates like you gain by joining BECU:

• A mission-driven environment where your analyses directly support member financial wellbeing.
• Opportunities to transform complex data into insights that…