Membership Relations Manager - Salishan Coastal Lodge

Membership Relations Manager

Join us in shaping the future of one of the Oregon Coast’s most unique lifestyle membership communities. At Salishan Coastal Lodge, we are looking for a relationship-focused, energetic, and community-driven Membership Relations Manager to oversee and grow our membership experience across golf, tennis, pickleball, wellness, and resort lifestyle programming.

This is an amazing full-time opportunity based in Gleneden Beach, Oregon. The position is on‑site and requires you to work from the Hotel/On‑property. A $50 per month cell phone stipend is included.

• Competitive Salary of $50,000 - $55,000 per year
• Fully Paid Medical Health Insurance for full‑time team members
• 10 weeks paid parental leave
• 1 month sabbatical after 3 years of service
• Generous 401(k) Matching
• Travel perks to our incredible destinations
• Other benefits include dental, vision, life, disability, and pet insurance options

• Participate in long‑range and short‑range goals and objectives related to member development.
• Plan and implement programs designed to stimulate revenues and add to the member base of the facility.
• Participate in the training of all facility staff with the goal of increased member satisfaction and knowledge of development programming.
• Coordinate marketing plans designed to attract new and existing members while developing new target markets.
• Work with the General Manager to implement programming across all membership focuses.
• Review industry programs on a regular basis and implement based on business needs.
• Coordinate all programming with appropriate department heads and staff.
• Manage the total facility membership roster.
• Follow through with all membership activities including processing of applications, payments, welcome plans, facility tours, and other membership‑related activities.
• Work with the Accounting team to ensure timely and accurate reporting.
• Assist in the planning, implementation, and follow‑up with the facility point‑of‑sale system and develop member relations management tools to track member statistics, trends, participation, preferences and spending.
• Track and report the results of all programming, marketing and projects designed to develop members.
• Organize and attend member trips quarterly or semi‑annually.
• Participate in the development of a member rewards/loyalty program.
• Be a visible ambassador of the facility.
• Participate in related teaching programs aimed at developing new and existing customers.
• Gather content, design, and publish a monthly membership newsletter.
• Send out regular membership communication emails regarding upcoming events and recent results.
• Engage homeowners and locals on a quarterly basis.
• Attend trade shows as needed.
• Assist the Professional staff in the planning, marketing, and execution of the signature member events each year.
• Other duties as assigned.

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Must be able to work in a fast‑paced environment with urgency and empathy.
• Outstanding coordination and multi‑tasking abilities.
• Professional in appearance and demeanor.
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees.
• Strong organizational, planning, and prioritization skills.
• Self‑motivated with a desire to promote and market.
• Service and customer‑focused attitude.
• Experienced in written and oral business communications.
• Remain up‑to‑date on customer relationship management tactics and strategies.
• Experienced computer user including Microsoft Word, Excel, and other applications such as email, internet, tournament, and database.
• Maintain and promote a positive professional image within the community.