Client Success Manager, Contractor

About the Position

As we plan for continued growth, we are seeking a Client Success Manager to join our Latin America team in Mexico City. Qualified individuals with a passion for emerging markets, economics and geopolitics in Latin America are strongly encouraged to apply. Client Success Managers (CSMs) are responsible for supporting actively growing Frontier View’s relationship with clients in the healthcare, Consumer and Industrials sectors across the Latin America region.

Working collaboratively with the Account Managers, Client Success Teammates and the Strategic Insights team, the CSM will bring value to senior executive client relationships through events, market intelligence and client engagement.

Frontier View’s Commercial Team partners with senior executive multinational clients to provide them with access to Frontier View’s award‑winning strategic insights, executive roundtable events, and analyst advisory support across 200+ markets to enable clients to grow and win in their most important markets. Our team provides client success and engagement for Frontier View.

• Enjoy building relationships and creating exceptional client experiences through thoughtful planning, communication, and execution
• Strong communicator who is comfortable interacting with senior executives, clients, analysts, and internal stakeholders
• Highly organized and able to manage multiple projects, stakeholders and competing priorities simultaneously
• Comfortable working independently in a remote environment and taking ownership of your responsibilities
• Curious, inquisitive, and eager to learn about global markets, economics, geopolitics, and client priorities
• Flexible and adaptable; able to pivot quickly when client needs, schedules, or priorities change
• Creative problem solver who can anticipate challenges and identify solutions before they become issues
• Collaborative team player who enjoys supporting colleagues and contributing to broader team success

This is a contract position for a 6‑12 month contract with potential for extension, based remotely in Mexico.

• Partner closely with Account Managers to support senior executive clients in client engagement and retention activities across the Latin America region
• Coordinate and manage analyst briefings, executive advisory sessions, and client calls from scheduling through delivery
• Plan and execute virtual and in‑person client events, executive round tables, roadshows, and market briefings
• Serve as a key point of coordination between clients, analysts, and commercial team members to ensure a seamless client experience
• Track and manage client engagement activities, ensuring timely follow‑up and execution of commitments
• Support client onboarding and adoption of Frontier View services and resources
• Assist in the preparation of client presentations, briefing materials, meeting agendas, and event communications
• Monitor client engagement trends and identify opportunities to increase utilization of Frontier View services
• Maintain accurate records of client interactions, activities, and engagement metrics within Salesforce and other internal systems
• Support regional and global commercial initiatives as needed, including strategic projects, events, and client campaigns
• Collaborate across Commercial, Strategic Insights, and Operations teams to deliver exceptional client outcomes
• Help identify opportunities to improve processes, client experiences, and team efficiency

• Bachelor’s degree (or equivalent work experience) in business, economics, international affairs, communications, marketing, or a related field
• 1‑3 years of experience in client success, client services, account coordination, project management, events, consulting support, or a related client‑facing role
• Experience managing multiple projects and stakeholders simultaneously in a fast‑paced environment
• Strong organizational and time‑management skills with exceptional attention to detail
• Demonstrated ability to work independently and effectively in a remote environment
• Excellent written and verbal communication skills
• Naturally curious…