Operations Specialist

Job Summary

We are seeking a detail-oriented and collaborative Operations Specialist to support a community-based energy-efficiency program. This program works with community-based organizations across Oregon that help facilitate energy upgrades enhancing affordability, comfort and safety of homes. In this role, you will serve as a key point of contact for community-based organizations, providing guidance on residential energy efficiency program requirements and supporting clear, consistent communication across teams.

Reside in Oregon required.

• Build and maintain positive, professional relationships with community partners, contractors, customers, and cross-functional internal teams.
• Serve as a trusted resource by clearly explaining program requirements, processes, and expectations to partners.
• Support partners in navigating applications and program requirements, ensuring a smooth and successful experience.
• Apply program rules and eligibility criteria consistently while exercising sound judgment within defined guidelines.
• Demonstrate great attention to detail and have experience with complex data entry.
• Communicate clearly and professionally—both written and verbally—when responding to questions, providing guidance, or resolving issues.
• Identify trends, recurring questions, or potential compliance concerns and collaborate with internal teams to address them proactively.
• Support the program exception process by gathering information, coordinating with stakeholders, and communicating outcomes.
• Manage multiple priorities in a fast-paced environment while maintaining attention to detail and responsiveness.
• Document partner interactions, decisions, and guidance to ensure transparency and continuity across teams.

• Strong organizational skills and a customer-service mindset.
• Commitment to advancing equitable access to energy efficiency programs.
• Experience with complex data entry and attention to detail.
• Excellent written and verbal communication skills.
• Ability to build and maintain professional relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting partners or clients in program or compliance contexts is preferred.

Target Compensation: $60,000. Compensation Range: $48,800.00 - $66,300.00. Salary type:
Salary. Currency: USD. Compensation determined based on internal equity, market data, applicant’s skills and relevant experience.

• Medical, Dental, and Vision Insurance with a company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal and parental leave.
• Paid Volunteer Time.
• Employee Recognition Program – convert recognition points into gift cards.
• Employee Assistance Program.
• Access to on-demand training courses.

• Must reside in Oregon.
• Meet all DOT qualification requirements and comply with applicable federal, state, and local transportation regulations (if applicable).
• Authorized to work in the United States without employer sponsorship.

We are an Equal Opportunity Employer committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.