Senior Customer Success Manager
Job in
Oregon, Dane County, Wisconsin, 53575, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Business
Client Relationship Manager, CRM System, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Responsibilities
- Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.
- Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
- Develop and maintain customer‑success strategies and best practices, as well as customer‑support content, with help from the creative team.
- Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
- Maintain existing customer‑success metrics and data as directed.
- Serve as day‑to‑day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.
- Facilitate interaction and workflow among project team members, including third‑party service providers, to ensure timely deliverables.
- Collaborate, problem‑solve, and/or strategize with team members on upcoming client meetings.
- Prepare documentation or visuals of account performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement.
- Work with sales and marketing teams to boost customer referrals and develop case studies.
- Bachelor’s degree in business, criminal justice, or related field
- 2+ years Sales/client relationship management
- Law Enforcement or govt employment a plus
- Experienced professional with some sales/client relationship or management experience
- Must be able to travel extensively throughout Louisiana and surrounding states as needed.
- Active team player, self‑starter, and multitasker who can quickly adjust priorities.
- Preferable in a technology‑based company
- Criminal Justice experience either directly or as a vendor is a plus
- MS Office proficiency (Word, Excel, Outlook, SharePoint, PowerPoint)
- Salesforce or other CRM experience a plus
Position Requirements
10+ Years
work experience
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