Business Development Consultant

We Play to Win—Together.

Service Master

We Play to Win—Together. Service Master® Brands is building a future fueled by empowered teams and bold ideas. We’re on a path to double our size, and that takes courage, creativity, and relentless drive. If you’re ready to lead change and help franchisees succeed, this is your moment. Join us and be part of something extraordinary.

• Medical, Dental, and Vision insurance starting the first day of the month after you’re hired
• Competitive 401(k) match to help you invest in your future
• Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate
• We’re committed to your development with career advancement and professional growth

We are currently looking for a talented and dynamic Business Development Consultant to join our team. In this role, you'll have the opportunity to drive franchisee sales and profit, coach for operational excellence, and enforce brand standards by providing high-level business consulting expertise and advice to a defined group of franchisees.

• Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee.
• Perform business evaluations.
• Track and facilitate progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections.
• Provide training and advise franchisees on evaluating and acting on financial analysis tools, such as profit & loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc.
• Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
• Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
• Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences.
• Assist Directors of Business Development (BDD) in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data, and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned region.
• Represent the business unit in franchise councils and take ownership of various responsibilities within the council.
• Serve as primary liaison for Franchisee renewals, collections, insurance, royalties, etc.

• Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required
• Sales experience in the service industry preferred
• Multi-unit franchise operations or strategic business planning experience preferred
• Coaching and influencing skills
• Ability to review financials and key metrics and determine a corrective course of action
• Ability and willingness to travel as needed for the business unit, including overnight
• Must possess a valid driver’s license and maintain a clean driving record; successful completion of a Motor Vehicle Record (MVR) check is required as part of the pre-employment screening process
• Bachelor’s degree in business or related field or an equivalent combination of education and experience required;
  Master’s degree preferred
• 5+ years of experience in business operations manage mentor related field required

This is a fully remote role. Candidates can be located in CA, WA or OR

Pay ranges at SMB are designed to reflect skills, experience, and business needs. The range shown excludes location-based adjustments, and most new hires start below the top of the range. For this role, the estimated range starts at $100,000.

Service Master® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under…