Program Manager – Residential

• Manage all aspects of the residential home assessment program, including planning, market research, contractor engagement, procurement, performance management, and continuous improvement.
• Lead program delivery strategy planning and development aligned with Energy Trust objectives and utility partner goals.
• Coordinate program design, marketing, implementation, and customer engagement with utility partners.
• Develop and maintain relationships with home assessment providers, contractors, trade allies, community organizations, and stakeholders.
• Monitor assessment quality, customer experience, referrals, participation, energy savings, budgets, and contractor performance.
• Embed equity and community engagement principles into program design, implementation, and evaluation.
• Lead competitive procurement and contracting activities, including RFPs, scopes of work, bid evaluation, negotiations, and contractor selection.
• Manage contracts, budgets, deliverables, and external contractor performance.
• Coordinate operations, innovation, evaluation, reporting, and regulatory compliance with internal teams.
• Prepare and present reports and recommendations to leadership, advisory groups, utility partners, and stakeholders.
• Support program evaluations, strategic planning, and organizational initiatives.
• Represent Energy Trust at industry meetings, conferences, public events, and stakeholder forums.
• Directly manage the work and performance of external contractors and service providers.

• Bachelor's degree in engineering, science, economics, business, finance, architecture, environmental science, or a related field, or equivalent professional experience.
• Five or more years of experience managing energy efficiency programs, contractor networks, trade ally programs, or related initiatives.
• Experience managing residential energy efficiency, home energy assessment, or comparable customer-facing programs.
• Experience developing participation agreements, quality assurance plans, risk assessments, and performance management processes.
• Experience with home energy assessment providers, assessment methodologies, quality assurance, customer reporting, contractor referrals, and homeowner engagement.
• Experience managing program and project budgets from $1 million to $5 million or greater.
• Experience leading competitive procurement, including RFP development, response evaluation, contractor selection, and contract negotiations.
• Experience managing contractors through the full contract lifecycle.
• Strong analytical, financial, writing, communication, facilitation, and presentation skills.
• Experience using performance metrics and data analysis to evaluate participation, assessment quality, contractor performance, and energy savings.
• Strong organizational skills and ability to manage multiple concurrent initiatives.
• Proficiency with Microsoft Office applications and SharePoint.
• Understanding of the utility regulatory environment and policy context affecting Energy Trust’s work.
• Successful completion of background and reference checks is required as a condition of employment.

Demonstrates expertise in managing energy efficiency programs, including contractor engagement, performance management, and budget oversight. Proficient in developing strategic partnerships and embedding equity principles into program design and implementation.

• Energy Efficiency Program Management
• Contractor Network Management
• Competitive Procurement and Contract Negotiation
• Data Analysis and Performance Metrics
• Stakeholder Engagement and Communication

• Energy Efficiency Program Management
• Home Energy Assessment
• Budget Management
• Quality Assurance Planning
• Risk Assessment
• Performance Management
• RFP Development
• Contract Lifecycle Management
• Data Analysis
• Market Research

• Analytical Skills
• Communication Skills
• Organizational Skills
• Facilitation Skills
• Presentation Skills

• Utility Regulatory Environment
• Community Engagement
• Stakeholder Forums
• Trade Ally Programs
• Contractor Performance Monitoring

• Microsoft Office
• Share Point