Site Supervisor - Services

The Opportunity:

Standard Team Lead

Job Description In this role, you will report to the site services manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours

Location:

Aloha, OR Benefits:

Health and Wellness:
Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day
1)
Time Off:
Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

Financial Well Being:
Spending Accounts:
Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

Added Protection Coverage:
To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.

Recognition:
Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for

Education:

High School Diploma or GED required;
Higher Education degree in supply chain, business, or life sciences preferred

Experience : 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility

Documented experience leading operational improvement initiatives

Experience in a client-embedded services or regulated facility environment

Collaboration Tool:
Microsoft Teams experience

Documented experience leading operational improvement initiatives

Experience in a client-embedded services or regulated facility environment

Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules

Intermediate Excel skills including pivot tables, lookup functions and basic data analysis

Ability to analyze operational data and communicate findings to non-technical audiences

Working knowledge of continuous improvement methodologies (Lean, Six Sigma)
Preferred Advanced Excel, Power BI or Tableau experience

Formal Lean or Six Sigma Green Belt training

Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems

Lean Six Sigma Green Belt Experience in pharmaceutical, biotech, or regulated manufacturing client environments

Managing vendor relationships and coordinating third-party logistics

How you will thrive and create an impact

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations  this role you will:

Site Operations Leadership Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management

Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans

Monitor real-time operational dashboards; reallocate resources proactively to maintain service levels

Lead daily huddles and weekly operations reviews with the team and client contacts

Serve as the escalation point of contact for operational issues during assigned shift and on-call periods

Coordinate cross-functional responses to high-priority or high-impact customer requests

Workflow Design & Continuous Improvement Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality

Design and pilot workflow changes within authority; document and institutionalize successful improvements

Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case

Lead or participate in site-level continuous improvement projects using structured problem-solving methods

Partner with peer supervisors across the account to standardize effective practices

Track and report improvement outcomes on productivity, quality, and client satisfaction metrics

Operational Problem Solving & Analysis Analyze operational data including…