Centralized Access Quality & Improvement Architect

Position Details

Centralized Access Quality & Improvement ArchitectUS--Remote

Requisition  Category:
Hospital/Clinic Support Job Type: Unclassified Administrative Position Type:
Regular Full-Time Posting Department:
Ambulatory Access Services Posting Salary Range: $84,884.80 -$ per year with offer based one experience, education, and internal equity

Posting FTE: 1.00

Posting

Schedule:

Monday-FridayHR Mission:
Healthcare Drug Testable:
No

• Monitors and audits quality metrics, access compliance, and clinical workflow adherence across C3, IRC, and AAS
• Analyzes access and performance data to identify workflow gaps, scheduling bottlenecks, and process issues affecting patient access before they escalat
• Defines and maintains access governance (the standards, decision rights, and documentation structures that keep scheduling, referral, and intake processes consistent across C3, IRC, and AAS) and leads cross-functional learning sessions so leaders and staff across all three teams understand and follow standardized access workflows.
• The role standardizes and redesigns access workflows to close identified gaps, and leads improvement initiatives across centralized access, translating analysis into implemented process change.
• The Architect partners with the Centralized Access Improvement Partner and the Access Process Improvement Consultant to coordinate governance, training, and improvement work across the team, helping ensure that access and quality issues surface through data rather than escalation.
• This is an individual-contributor role: it carries broad process, governance, and training scope, but does not include supervisory authority or project portfolio ownership.
• Function/Duties of Position Monitors and audits quality metrics, access compliance, and clinical workflow adherence across C3, IRC, and AASAnalyzes access and performance data to identify workflow gaps, scheduling bottlenecks, and process issues affecting patient access before they escalat
• Prepares access, quality, and process audit reports for leadership and supports data-driven decision-making.

• Bachelor's degree in healthcare administration, business, quality management, industrial engineering, or a related field; or an equivalent combination of training and experience
• 5 years of experience in performance improvement
• Including a strong working understanding of Epic Cadence template design, provider capacity/slot utilization, and scheduling, like an Epic Cadence Analyst's technical background with ability to evaluate and analyze ambulatory access and scheduling workflows.
• Working understanding of Epic Cadence template design, decision trees, master schedules, and provider capacity/slot utilization analysis, comparable to an Epic Cadence Analyst's technical background, used to evaluate and inform access and workflow decisions; does not require hands-on build or system configuration work.
• Strong understanding of healthcare access, scheduling systems, and ambulatory workflow processes.
• Excellent written and verbal communication skills, including the ability to prepare clear quality and access audit reports for leadership.
• Ability to work collaboratively across functional areas, departments, and organizations.
• Problem-solving and critical thinking, with the ability to handle complex access and operational issues.

• Lean/process improvement training or certification
• Experience in ambulatory or centralized access operations; experience supporting multiple ambulatory clinics or departments within an academic health system
• Experience with process mapping or quality management software.
• Experience conducting quality audits and applying structured process-mapping and root cause analysis methods (e.g., fishbone, 5-Why, value stream mapping).
• Demonstrated ability to define and maintain access governance and standards across multiple teams.
• Experience designing and leading cross-functional training sessions and facilitating improvement initiatives (e.g., kaizen events, workflow redesign sessions).
• Epic Cadence end-user, reporting, or training certification (or equivalent Epic training).
• Lean/Six Sigma Yellow or Green Belt, or healthcare quality certification (CPHQ), also preferred.

The work occurs in a typical office environment within a hospital setting. Work hours are as required to complete assignments; core hours are 8 am to 5 pm, Monday through Friday. This role may require occasional out-of-office meeting attendance, collaboration with staff across multiple OHSU locations, and travel to clinic sites.

Able to perform essential functions of the job with or without accommodation.

Extensive computer use.

Frequent walking between buildings and to remote locations when on campus.

PI