Customer Order Specialist

Overview

Customer Order Specialist

As a Customer Order Specialist, your mission is to ensure accurate and timely processing of customer orders while maintaining clear communication across departments to deliver exceptional service. You will report to the Customer Service Team Lead.

• Review all sales quotes against orders for accurate and complete information
• Data entry: accurately enter customer purchase order information into the sales system
• Support clients through phone calls, email, mailings, fax and training events to ensure satisfaction and an ongoing relationship
• Direct customers to appropriate people for support questions
• Coordinate customer service and warranty returns
• Prepare customer info packet included with service product
• Collaborate between sales, customers, field service and production
• Other duties as assigned

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Highly detail oriented
• Strong data entry skills and the ability to accurately calculate figures and amounts such as discounts, proportions, and percentages
• Ability to communicate effectively both in written and verbal format
• Ability to multi-task and establish priorities
• Ability to maintain organization in a changing environment
• Ability to foster communication among colleagues/team members in the manager's absence
• Exhibits initiative, responsibility, and flexibility
• Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation
• Must be proficient in MS Office software - Word, Excel, Power Point

• Medical/Dental/Vision
• 401-k
• Company paid short term disability and long term disability
• Life insurance
• Generous vacation (3 weeks/year) - sick time (40hrs/year) - and floating holidays (5 per year)
• Education reimbursement
• Referral bonus
• Paid holidays

On-Site

This role requires you to work on-site at our office in Clackamas, Oregon. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Talent Acquisition Team:
Cami Wann