Customer Service Representative

Job Overview

The Customer Service Representative resolve incoming calls, make outgoing calls, follow through on emails, and update claims, along with various other daily tasks.

This position requires an individual with a background in medical billing and extensive computer knowledge including Athena, Outlook, Excel, Word, and numerous payer websites.

Other requirements include the ability to work independently or as part of a team, work with minimum supervision, take initiative, multitask, and follow through; meet deadlines, productivity standards, and department goals. This position emphasizes organizational skills, problem‑solving abilities, attention to detail, and follow‑through.

• Employees (and their families) Medical, Dental, Vision, and Insurance
• Life, AD&D and Long-Term Disability insurance
• Employee & family Physical Therapy benefits
• Parental leave
• Continued Education Stipend
• Continuing Education PTO (1 day annually)
• Accrue up to 15 days of PTO (sick and vacation time) – increases over time
• 6 paid holidays, 1 charitable giving day, and up to 2 personal days
• 401(k) and profit‑sharing program (Up to 5% of total compensation)
• Interactive Wellness Program with rewards for balanced, healthy living
• Med Bridge learning subscription
• Potential Student Loan Repayment
• Potential Annual performance bonus

• Provide positive and professional customer service to our patients, clinics, staff, insurance companies, vendors, salespersons, and other miscellaneous callers
• Answer the phone and assist in resolving all questions and concerns
• Check and return all voicemails and email correspondence daily
• Maintain our Employer database by managing an abundant amount of ever‑changing information related to payer rules, regulations, reimbursement, and authorizations
• Review accounts and insurance EOBs to ensure accurate processing and payment posting
• Assist with other duties as assigned

• 1+ years recent experience in a call center, preferably in the medical field
• Reside within , WA or OR
• High school diploma or equivalent
• Basic proficiency with MS Office products including Word, Excel, and Outlook
• Strong communication skills, both verbal and written

• Athena experience preferred
• Bilingual in English and Spanish strongly preferred

Therapeutic Associates Physical Therapy is committed to equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.