Customer Service Guide; Public Benefit Specialist, Entry

Position: Customer Service Guide (Public Benefit Specialist, Entry)
## Customer Service Guide (Public Benefit Specialist, Entry)
Apply locations:
La Pine | DHStime type:
Full time posted on:
Posted 8 Days Agojob requisition :
REQ-202633
** Initial Posting Date:
** 07/01/2026
** Final date to receive applications:
** 07/16/2026
** Agency:
** Department of Human Services
** Salary Range:**$3,798 - $4,954
** Position Type:
** Employee
*
* Position Title:

** Customer Service Guide (Public Benefit Specialist, Entry)
*
* Job Description:

**** The*
* ** Oregon Department of Human Services*
* ** is proud to be an Equal Opportunity Employer.
** We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
** Are you fluent in English and Spanish?
** Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.
** Opportunity awaits!
** Join our team as a
** Benefits Support Staff (Public Benefit Specialist, Entry)**, where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.
** Summary of Duties
** As a
** Customer Service Guide,
** you will:
* Provide front desk assistance, answering phone calls, and guiding clients to the right services.
* Distribute mail, handle case transfers, and manage emails.
* Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
* Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
* Document all interactions and records through the ONE and TRACS system.
* Create a welcoming environment for the public through various forms of communication.
* Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
* Use various computer systems and databases to manage information for the agency and clients.
** Minimum Qualifications
*** Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
** OR
* ** An associate degree in Behavioral Science, Social Science or a closely related field
** AND
* * six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
** OR
* ** An equivalent combination of education, training, and experience relative to the class concept.
** Essential Attributes
** We are looking for candidates with:
* Experience reviewing documents and entering information into multiple systems with accuracy.
* Experience explaining complex information verbally and in writing to diverse audiences in a culturally responsive manner.
* Experience prioritizing tasks and managing workloads to meet deadlines in a fast paced, dynamic environment.
* Experience resolving issues and providing respectful, person-centered support tailored to applicants’ needs.
* Experience building trust-based relationships and adapting to changing priorities collaboratively as a team.
** Preference will be given to candidates that are bilingual in*
* ** Spanish and English.
**** Working Conditions
*** Duties for this role will be performed in the local
** office.
*** The work schedule is
** Monday to Friday, 8 am to 5 pm PT**, with possible fluctuations based on service needs.
* There may be occasional requirements for compensated overtime, including evenings and weekends.
* You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.
* You may meet situations requiring quick decision-making to ensure your safety or the safety of others.#
**…