First Opportunity Program: Welcome Agent (event driven

This is a First Opportunity recruitment, we are only accepting applications from residents who live within the First Opportunity Target Area (FOTA) and meet the qualifying annual household income limit. For more information please visit
www.oregonmetro.gov/fota.

Hello, we’re
Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Oregon Convention Center (OCC), one of the largest convention facilities in the Pacific Northwest, is seeking Welcome Agents to join our team. This role is perfect for an enthusiastic, customer-focused individual who thrives in a dynamic, fast-paced environment and enjoys connecting with people from all walks of life. If you are outgoing, approachable, passionate about delivering exceptional guest experiences, and excited to share your knowledge of Portland and the surrounding region, we encourage you to apply.

As a premier destination for national conventions, trade shows, meetings, and community events, OCC provides a unique opportunity to be at the center of some of Portland’s most exciting experiences.

As a Welcome Agent
, you will serve as the face of the Oregon Convention Center, working from welcome desks and throughout the facility to assist guests and attendees. You will provide information, answer questions, highlight what makes OCC special, assist with mobility equipment rentals and lost-and-found services, and help create a welcoming and memorable experience for every visitor. No two days are the same.

From the excitement of Rose City Comic Con to major industry conferences and the Portland Auto Show, you ll enjoy a wide variety of events while making a meaningful impact on guests from around the world.

As the Welcome Agent, you will:

• Serve as the welcoming face of the Oregon Convention Center, creating positive first impressions and delivering exceptional guest experiences.
• Build meaningful connections with guests by proactively engaging with visitors throughout the venue and helping make their experience memorable.
• Provide personalized information and guidance about event schedules, activities, and Convention Center amenities to help guests make the most of their visit.
• Share your knowledge and enthusiasm for Portland by recommending local restaurants, hotels, attractions, and activities.
• Assist guests with navigating the Convention Center and ensure they can easily find their destinations.
• Support accessibility and guest comfort by coordinating the checkout and return of mobility equipment, including scooters and wheelchairs.
• Assist guests with recovering lost items by maintaining lost-and-found records and facilitating item retrieval.
• Gather guest feedback and insights to help enhance the overall visitor experience.
• Create and place guest-facing signage to improve way finding and support successful events.
• Play an important role in creating a welcoming, inclusive, and service-oriented environment for visitors from around the world.

Attributes for success:

• Enjoys interacting with people and creating welcoming, positive experiences for guests from diverse backgrounds.
• Communicates clearly, professionally, and confidently when providing information, directions, and assistance.
• Thrives in a fast-paced environment and can adapt quickly to changing priorities and guest needs.
• Uses sound judgment and problem-solving skills to address questions, concerns, and unexpected situations.
• Builds positive relationships with guests, coworkers, event partners, and community members.
• Works effectively both independently and as part of a team.
• Maintains a high level of professionalism, organization, and attention to detail.
• Demonstrates a strong commitment to customer service and helping others.
• Takes initiative to identify guest needs and provide proactive, solutions-focused support.
• Must be dependable.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is…