Study Abroad Advisor- Temporary

Overview

Position: Study Abroad Advisor
- Temporary

Reports to: Associate Director, Enrollment Advising

Department: College Enrollment Department, Study Abroad

Location: US Remote

Who we are: CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 29 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams, and are dedicated to advancing our 77-year-old mission to make the world a more peaceful place.

The Study Abroad Advisor (SAA) has primary responsibilities for meeting and exceeding enrollment targets for College study abroad programs in the assigned region while providing excellent customer service to ensure students are prepared for their study abroad experience. This role maintains constant contact with students on various types of programming throughout the year (study abroad, internship abroad, custom programming, etc.), advising them throughout the pre-departure procedures, including advising on complex immigration processes.

The SAA is responsible for proactive conversion of applicants and retention of accepted program participants.

• Meet or exceed enrollment targets by maximizing the conversion of applicants topaid participants during the application review and pre-departure process for aspecific CIEE program region.
• Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region.
• Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants.
• Develop and execute strategies to fully prepare students for their onsite experience and to improve student conversion.
• Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study-abroad advisors throughout the pre-departure process with the goal of improving student conversion.
• Advise students on complex visa and immigration processes; liaise with foreign consulates; keep abreast of changes in laws and regulations relating to immigration across portfolio sites. Provide support for Group Visa processes and other large-scale visa-related projects as needed.
• Manage the editing process for pre-departure materials, visa instructions, and other information in collaboration with CIEE onsite staff.
• Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion.
• Managed enrollment database, including maintenance of student application information, editing and building new application tasks, and processing application documents (e.g., transcripts), which included the scanning, uploading, and filing of materials.
• Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region.
• Serve as backup contact when other advisors are out of the office.
• Provide superior student-centered customer service throughout the pre-departure process.
• At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents, and CIEE staff.
• Represent CIEE with integrity, accuracy, and…