Study Abroad Advisor

Position

Study Abroad Advisor

College Enrollment Department, Study Abroad

Senior Manager, Enrollment Advising

US Remote

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi‑cultural world.

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top‑tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short‑term & Long‑term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Account (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)

The Study Abroad Advisor (SAA) has primary responsibilities for meeting and exceeding enrollment targets for College study abroad programs in the assigned region, while providing excellent customer service to ensure students are prepared for their study abroad experience. This role maintains constant contact with students on various types of programming throughout the year (study abroad, internship abroad, college first year abroad, etc.),

advising them throughout the application review process and pre‑departure procedures, including advising on complex immigration processes. The SAA is responsible for proactive outreach and conversion of applicants and accepted program participants. In addition, the SAA is responsible for contributing to strategic student and campus outreach efforts to grow student participation in CIEE study abroad programs.

• Meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the application review and pre‑departure process for a specific CIEE program region.
• Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region.
• Maintain in‑depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants.
• Develop and execute strategies to fully prepare students for their onsite experience and to improve student conversion.
• Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study abroad advisors throughout the pre‑departure process with the goal of improving student conversion.
• Advise students on complex visa and immigration processes; liaise with foreign consulates; keep abreast of changes in laws and regulations relating to immigration across portfolio sites. Provide support for Group Visa processes and other large‑scale visa‑related projects as needed.
• Manage the editing process for pre‑departure materials, visa instructions, and other information in collaboration with CIEE onsite staff.
• Address and resolve all levels of escalated situations and emergencies that arise during the pre‑departure process, exercising professional discretion.
• Manage enrollment database, including maintenance of student application information and processing application documents (e.g., transcripts), which includes the scanning, uploading, and filing of materials.
• Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region.
• Serve as a back‑up contact when other advisors are out of the office.
• Provide…