Senior Field Service Engineer​/Site Lead

The Opportunity

A well-established global provider of semiconductor manufacturing technologies is looking for an experienced Field Service Engineer with site leadership responsibility to support a major customer location in Arizona.

This role goes beyond traditional field service. You will act as the technical authority on-site, while also coordinating service activity, guiding other engineers, and serving as a key interface between the customer and internal teams. The environment is fast-paced, technically complex, and central to advanced semiconductor production.

If you enjoy solving difficult technical problems and leading people and processes, this role offers both depth and influence.

In this position, you will balance hands‑on support of advanced metrology equipment with operational and leadership responsibilities. You’ll oversee day‑to‑day service execution at site level, ensure service quality and consistency, and help shape longer‑term service strategy.

You will be expected to take ownership, anticipate issues before they elevate, and build credibility through both technical expertise and strong communication.

• Install, upgrade, calibrate, and maintain advanced semiconductor metrology systems.
• Independently troubleshoot complex mechanical, electrical, & software‑related failures.
• Provide remote technical support & participate in scheduled on‑call coverage.
• Produce thorough service documentation, including performance summaries, fault analysis, & corrective actions.
• Track system health & reliability trends, contributing to internal technical documentation.
• Ensure strict adherence to cleanroom procedures, EHS standards, & customer site requirements.
• Act as a trusted technical resource for customer engineering & operations teams.
• Lead service operations at site level, serving as the main service representative to the customer.
• Coordinate daily activities of field service engineers to ensure coverage, efficiency, & SLA compliance.
• Support onboarding, mentoring, & ongoing technical development of team members.
• Manage service priorities, escalation paths, and resource planning.
• Facilitate regular customer reviews covering tool performance, open issues, & improvement actions.
• Interface with internal engineering, product, & support groups to communicate field feedback and drive improvements.
• Own service request workflows, ensuring high‑quality problem statements, resolution documentation, & knowledge base updates.
• Review service metrics on a monthly basis to identify delays, risks, & opportunities for process improvement.
• Contribute to continuous improvement initiatives and longer‑term service planning.

• Bachelor’s degree (or higher) in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation, or a related discipline.
• Minimum 5 years’ experience supporting semiconductor manufacturing equipment.
• Prior experience in a lead, senior, or coordination role within field service or technical support (minimum 2 years).

• Strong diagnostic and troubleshooting capability on complex semiconductor systems.
• Experience with metrology technologies such as optical critical dimension (OCD) or thin film measurement tools is highly desirable.
• Comfortable working with PC‑based systems and standard office software.
• Familiarity with customer‑facing service environments and high‑availability manufacturing sites.
• Leadership: Able to guide, support, and hold a team accountable while remaining hands‑on.
• Customer Orientation: Builds long‑term trust through technical credibility and consistent delivery.
• Operational Thinking: Understands how daily service actions impact uptime, yield, and customer outcomes.
• Communication: Clearly explains technical topics to engineers, managers, and non‑technical stakeholders.
• Collaboration: Works effectively across functions and geographies.
• Adaptability: Performs well in changing environments with competing priorities.
• Problem Solving: Approaches complex issues methodically and decisively.
• Willingness to travel up to 25%, including international travel where required.
• Must be able to meet site access and visa requirements.
• Regular work in cleanroom environments.
• Base Salary: $85,000 – $130,000, dependent on experience, skills, and location.
• Incentives: Annual performance‑based bonus and eligibility for additional long‑term
• Benefits Package: Comprehensive health coverage (medical, dental, vision), life and disability insurance, paid time off, retirement plan with employer contribution, employee stock purchase options, wellness programs, and access to modern tools and training.