Field Service Engineer

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting‑edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team.

Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco’sLaserbased

Annealing technology and drive customer satisfaction.

The successful candidate willbe responsible for supporting astrategiccustomer with theobjectiveof adoptinga new technology through installation and start up sustaining andtroubleshootingof Semiconductor equipment.

Position involves domestic and international travel (asneeded) for trainingandsupport ofotheraccounts.

Position based inHillsboro

Oregon near ourcustomersite in.

Adhere to safety and confidentiality policies

Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following uponall customer’s and Veeco’s protocols related to safety and security

Isolate and resolve equipment and systems malfunctions and take corrective action

Assist with the implementation of new processes, methods, and designs

Develop relationships with the customer to ensure high customer satisfaction and retention

Ability to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site

Escalate and communicate all tool actions/events and daily activities in field service reports

Bachlerdegree in Engineering or related technical preferably Electrical and Optical area and at least5years of experience in a technical service, field service, or customer support position is required. An equivalent combination of education and experience will be considered.

Experience with Semiconductor industry safety requirements and clean room environment

Knowledge of annealing laser annealing, or similar

Optical/Laser semiconductor process equipment preferred

Mustpossessa positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers

Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.

System integration, test, and debug skills

Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs

Ability to build excellent customer relationships

Attention to detail and accuracy

Ability to work under pressure to meet support deadlines in a multi-tasking environment

Must be flexible for emergency call-in work

Proficiency in Microsoft Office – Word, Excel, Outlook, and Power Point

Ability to travel
25%, occasionally on short notice; requires domestic/international travel fortrainingand supportof customer projects across multiple locations.

The expected salary range for this position is $70,498 - $93,998, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.