Card Operations and Servicing Specialist - Part-Time

Location:

Fargo Corporate Office - Desk Share

Job Description:

Work Location:

Fargo Corporate Office. Work Location Type:
In-Office, Desk-Share, or Potential for Remote Work.

Schedule:

Part-Time, 20-29 hrs/week, 10-3 M-F.

Assists the Card Operations and Servicing Supervisor in coordinating, communicating, training and development of the debit card program. Answers questions and provides technical assistance related to the debit card program. Demonstrates prompt, professional, and friendly service to team members. Performs daily processing for the Bank’s debit card products, services, and systems.

Assists with development and maintenance of deposit support material such as policies, procedures, disclosures, forms, letters, etc. Works with deposit and card serving related systems/vendors to ensure accurate processing, identifies and resolves problems, and makes timely recommendations for the implementation of enhancements or changes needed to foster job efficiencies and further develop deposit products and services. Reviews deposit and card processing reports to ensure accuracy of account set-up, file maintenance, and card order processing.

Performs necessary account and system maintenance as needed. Completes deposit and card servicing requests, processing and servicing duties. Assist in deposit and card service projects to implement new products and services.

Supports retail team members with questions related to debit card processing, services, and product offerings. Delivers quality customer service by meeting Gate City’s customer service expectations, in responding to questions from users by addressing their inquiries, resolving issues, and collecting other pertinent data regarding the system and their associated use. Assists and educates team members on policy, procedures, compliance, operational and difficult customer situations via the Peer Assistance Line.

Utilizes support questions as an opportunity to coach and train team members on policies, procedures, and operational practices. Assists with creating, maintaining, and facilitating training documents, materials and presentations.

Deliver a consistently exceptional service experience for both team members and customers. Build and maintain effective working relationships with team members, leaders, customers, and external partners. Demonstrate reliability and accountability in attendance to support operational needs and service expectations. Comply with all Gate City Bank policies, procedures, and all applicable laws and regulations. Maintain a high level of attention to detail and accuracy in all responsibilities.

Exercise sound judgment and make timely decisions in a fast paced environment. Utilize approved AI-enabled tools and technologies to enhance productivity, support problem-solving and decision-making, and drive efficiencies while exercising sound judgment and adhering to company policies, privacy standards, and responsible use expectations.

Education and Experience:

2 years of college or technical school; 1 year related experience; or equivalent combination of education and experience. EOE/including Disability/Vets Member FDIC Gate City Bank is growing and creating more employment opportunities to meet our customer's needs For a Better Way of Life. At Gate City Bank, we are committed to making the lives of our team members better by investing in them with competitive compensation and a comprehensive benefit package.

We take pride in providing a fun, fast paced, high energy, and collaborative work environment and have been named by Prairie Business Magazine as one of the 50 Best Places to Work in the region for twelve years in a row. We are excited you are interested in joining the Gate City Bank team.