Financial Advisor

If you are motivated and believe in the credit union philosophy of  People Helping People , join our team! The Financial Advisor with an investment/trust/estate planning focus is responsible for providing exemplary member service and has demonstrated ongoing proficiency in delivering solutions to members in areas such as life insurance, investments, trust services, estate planning and retirement planning, through branch telephone, and/or digital delivery channels.

They must be knowledgeable of operational procedures in their platform areas, have shown continual growth in their ability to deliver FAS solutions, and have begun to act in an advisory capacity, more proactively helping members to manage their investments and other financial products to fit their overall plan.

Direct Financial Advising – Financial Product Delivery and Technology Proficiency Proficiently works to meet members’ financial needs by helping them to understand, obtain, and maintain financial advisory solutions as needed to meet the members’ financial goals, objectives, and needs. Interacts with members in an advisory capacity, more proactively helping them to identify suitable financial products to fit their overall financial plan.

Develops on-going relationships with members through frequent communication and education, utilizing multiple delivery channels to ensure recommended solutions remain suitable to meet their changing financial needs. Utilizes SECU technology, marketing campaigns, lead platforms, referrals, and member branch visits to achieve daily activity levels that align with productivity benchmarks as communicated by management. Works independently and successfully achieves expected activity productivity levels as defined by management with limited need for guidance and oversight.

Consistently demonstrates a strong understanding and effectively be able to navigate SECU operational systems, life insurance software, NetX 360, Envestnet and new systems as introduced in the future. Professionally interact with other departments to facilitate member requests. Consistently maintains acceptable performance level based on Key Performance Indicators (KPI’s) and achieves and maintains standards as directed by management. Soft skills and call quality consistently maintained at an acceptable level.

Financial Advisors in the FAS Contact Center will consistently demonstrate a strong understanding of CXOne platform and Will be available in member facing skill sets as determined by management. Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.

Coordinate and engage other team members as needed to assist with complex scenarios and ensure members’ needs are met holistically. Provides support and guidance to newer/less experienced team members. Help train member-facing employees on financial advisory services to help facilitate quality referrals. Frequently communicates with management about activities and results within assigned area. Actively looks for ways to improve the overall process of the delivery of financial advisory services and relays suggestions to management.

Demonstrated willingness to actively work with management team to strengthen proficiency in member service delivery. Willing to assist in other areas of the operation as needed. Actively work with mentor and management team to strengthen proficiency in member service delivery. Consistently demonstrates current and comprehensive knowledge of credit union products and services and regularly provides quality referrals.

Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). Comply with all Credit Union policies and regulatory requirements. Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. Follow all security and control procedures. Complete all required quarterly training courses, continuing education & other training assigned by management.