Patient Liaison

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Coordinates the services between Optum Rx and patients through various recruitment and retention activities. Includes identifying and engaging with consumers through a variety of sources (educational offerings, marketing events, and networking) to achieve sales objectives.

If you reside in the state of Alaska, Washington, Oregon, Idaho, Utah, Montana, Wyoming, North Dakota or South Dakota, you will enjoy the flexibility to telecommute
* as you take on some tough challenges.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary Responsibilities:

• Develop and help maintain consumer relationships by following up with regular proactive contact

• Participates in local and regional non-profit events and support groups to educate and recruit potential patients

• Ensures appropriate distribution of consumer/patient educational materials. (Welcome packets, brochures, etc.)

• Provides telephonic, electronic, and/or face-to-face support consumer/patient educational services, which may require travel

• According to established standards, interfaces with patients and appropriate team members to assess satisfaction and promote positive patient experiences (related to operations, reimbursement, and nursing)

• Participates as necessary in care conferences and meetings, which may require travel. (Staff conference calls, webinars, regional meetings, etc.)

• Assists in the development of educational materials as assigned

• Keeps current regarding community health issues and regulations

• Completes required training and reports (expense, sales, timesheets, etc.) within the requested timeframe

• Be available to travel as job requires, such as: for initial training, team meetings, in person patient visits, community and corporate meetings as indicated by manager/team

• Develop business from prospecting new consumers, following up on marketing leads, as as expanding business from the company’s existing client base

• Works with Regional Sales Directors to develop an action plan focused on product education of potential and active patients

• Participates on weekly pipeline calls and activities

• Uncover new business opportunities within client base

• Develop and help maintain consumer relationships by following up with regular proactive contact

• Provide smooth transition of consumers to the sales support staff through effective internal communications and proper documentation

• Conduct online marketing research on the new consumer and/or professional business leads

• Use database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale

• Coordinate meetings with patients and appropriate sales team members

• Explain therapy and/or disorder program features or services in detail

• According to established standards, interfaces with patients to assess satisfaction and promote positive patient experiences

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear

• The employee is frequently required to walk; sit and use hands. The employee is required to stand for several hours at a time such as at foundation events

• While performing the duties of this job, the employee is required to abide by information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and…