Telephone operator

Overview

It may sound cliché, but it is true. A career taking care of cancer patients is a calling for most all of us. It’s much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role each Compass team member serves in, the goal is the same: to provide the best care possible for every one of our patients.

We’re hiring a Telephone Operator to join our East Cancer Clinic in Clackamas, OR! In this role, you’ll support our clinics by serving as the first point of contact for our patients. While prior experience with a switchboard, receptionist duties, or administrative work is a plus, what matters most is your commitment to caring for patients and delivering exceptional customer service.

At Compass, we do important work every day- and we’d love for you to be part of our team.

Scope: Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Employment Type: Full‑Time, 40 Hours M‑F

Location: East Cancer Clinic (Clackamas, OR)

Salary Range: $17.40‑$25.22 Per Hour

Final offer amounts are determined by a review of the candidate’s applicable experience and qualifications, as well as, internal employee equity considerations.

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Responsible for the in‑house paging system.
• Performs clerical duties as assigned to maintain workflow in the department.

Education: High school diploma or equivalent required.

Experience/Training: Position is entry level and requires (0‑3) years of related experience, preferably in a medical setting.

Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team‑oriented, patient‑centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients;
Compass Oncology is the place for you!

As a member of The US Oncology Network, one of the nation's largest community‑based cancer treatment and research networks, Compass Oncology participates in leading‑edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area.

To learn more about Compass Oncology and its daily mission, please visit our website at

When you feel supported, both from a health and financial wellness perspective, you have the energy and motivation to make good things happen — whether it is caring for patients, caring for yourself and your family, or giving back to your community. That’s why Compass Oncology offers a full suite of competitive benefits that support your physical, mental and financial well‑being.

From health and wellness programs, to retirement education and…