Medical Receptionist

Overview

Compass Oncology – the largest privately‑owned cancer care and research facility in the Pacific Northwest – is looking for a Medical Receptionist with high‑level customer service skills and a passion for patient care.

It may sound cliché, but it is true. A career taking care of cancer patients is a calling for most of us. It’s more than a job; it’s about compassion, commitment, and providing the best care possible for each patient.

Position: Medical Receptionist

Employment Type: Full‑time, 8:00 AM‑5:00 PM, Monday‑Friday

Location: East Cancer Center (Clackamas, OR)

Salary Range: $18.68–$25.22 per hour (final offer based on experience and internal equity)

Under direct supervision, responsible for greeting patients and visitors in a prompt, courteous, and professional manner, ensuring all forms are complete, accurate, and signed according to company guidelines. Acts as a liaison between patient and medical staff, and supports the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

• Greet patients and visitors in a prompt, courteous, and professional manner.
• Obtain all appropriate forms as required.
• Collect demographic and insurance information.
• Obtain copies of patients’ insurance cards and current driver’s license for file.
• Update demographic and insurance information as needed in the system.
• Register new patients into the system.
• Prepare and organize new patient charts.
• Notify nursing staff of patient arrivals, placing charts in appointment order.
• Assist in preparing charts for the next day’s appointments and print schedules as needed.
• Collect co‑pays, deductible and other out‑of‑pocket amounts at the time of visit.
• Issue receipts if necessary.
• Distribute condolence cards to patients’ families as requested.
• Maintain lobby area in a neat and orderly manner.
• Identify no‑shows and forward for patient notification.
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follow policies and procedures to contribute to the efficiency of the front office.
• Cover for other front office functions as requested.
• Prepare correspondence, memos, forms and other typing as requested by supervisor.

• Education: High school diploma or equivalent required.
• Experience: Minimum 0–3 years of professional office experience preferred.
• Computer skills including Microsoft Office Suite.
• Ability to multi‑task at a high patient volume front desk.
• Excellent written and verbal communication skills.
• Impeccable customer service skills.

Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. The majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients.

If you are a dedicated, team‑oriented, patient‑centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn, and go home knowing you made a difference, Compass Oncology is the place for you.

• Medical, Dental, Vision, Life and Disability
• Health Savings Account (HSA) and Flexible Spending Accounts
• Critical Illness, Hospital and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• Employee Assistance Program (EAP)
• Perks including Jeans Fridays

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Physical demands:
Long periods of sitting, stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper up to 30 pounds. Requires manual dexterity for keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing within normal range for telephone contacts. Work requires prolonged computer screen time.

Office environment. Involves contact with patients and public. Reasonable accommodations may be made for individuals with disabilities.