Senior Center Case Manger

JOB REQUIREMENTS

JOB REQUIREMENTS:

The Case Manager assists older adults in the Senior Center's service area, allowing them to remain as independent as possible in their own homes, for as long as it is safe for the person to be there. Case Managers provide case management services to older adults who qualify for case management through their enrollment in Medical Assistance, by qualifying under Dane County's case management program, or who need to receive municipally supported case management services.

Case managers also provide outreach services to local older adults whose needs do not rise to the level of case management. The case manager assesses and evaluates the needs of older adults, formulates plans to address those needs, connects older adults with resources, coordinates the delivery of services, and helps support older adults' caregiver network. The case manager works with a multi-disciplinary team that includes not only other Senior Center staff, but also family members, caregivers, mental health providers, medical professionals, police and EMTs, and housing representatives.

The case manager enhances the lives of older adults by empowering them to make choices about their lives and respecting those choices. The case manager provides support to older adults over varying periods of time, which may range from weeks to years. The case manager works to reduce older adults' risk of being abused or victimized by scams. The case manager performs outreach to the community to educate about programs and resources available to older adults.

The case manager advocates on behalf of older adults at the local, county, state and federal level as appropriate.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive; other duties may be required and assigned.

• Screen, assess, and evaluate the needs of older adults living in the Senior Center's service area, using assessment tools provided by Dane County.
• Set goals with older adults and develop written plans of care for older adults based on those goals, meet with the older adult to discuss the plan and obtain written permission to pursue the plan, obtain signed release forms allowing staff to speak with others necessary to develop and implement the plan of care.
• Connect older adults with the resources necessary to meet their needs, make referrals as needed, assist in enrolling in programs, educate older adults and their support networks about available resources, and coordinate the delivery of necessary services.
• Provide on-going follow up to older adults receiving case management, maintain contact with clients after services are established to ensure consistent, on-going delivery, and to address new needs as they may arise.
• Manage day-to-day operations of the volunteer medical appointment driver escort service, implement RSVP's driver escort program by screening and registering potential riders, taking requests for rides, scheduling rides with volunteer drivers, and providing support to volunteer drivers in the form of education and information. Work with RSVP staff and Assistant Director in efforts to recruit volunteer drivers.
• Work with Dane County's Adult Protective Services office, which works with very vulnerable and at-risk clients, make referrals to and accept referrals from this office.
• Oversee interns placed at the Senior Center, provide supervision, support, training and feedback to interns, and complete paperwork required by placing agency.
• Provide support to Senior Center's Adult Day Program, assist with screening potential clients, assist clients with enrolling in financial support programs to help offset the expense of the program, work with program staff to address behavioral or medical concerns, help educate program staff about legal considerations and available resources for enrollees.
• Create documentation necessary to satisfy the requirements of the ane County grant, as well as documentation required by good case management practice and Senior Center policy. Maintain documents for required amount of time. Create and provide reports required by Dane County, as well as other reports requested by the Director. Be mindful that all documentation is a legal record and may be needed in a court of law.
• Assist in the creation of Powers of Attorney for Health Care for local older adults.
• Act as case manager for recipients of Medical Assistance, following state requirements for provision of that service and creating required documentation and necessary billing documents for that service.
• Work with caregivers, providing educational and emotional support and assisting in creating future plans as well as locating respite opportunities.
• Provide support to the meal program, complete meal assessments and reassessments for home delivered meal recipients, and support volunteer home delivered meal drivers by providing information, intervening with clients (or client's emergency contacts) when meal delivery does…