Senior Medical Information Specialist

The Senior Medical Information Specialist will support medical information services by handling medical enquiries, managing assigned projects, ensuring regulatory compliance, and maintaining high-quality documentation. The role involves collaboration with internal and external stakeholders and requires working in eastern time zone (Night Shift).

• Ensures effective functioning of assigned projects in compliance with client agreements and applicable regulations and guidelines.
• Have ownership of assigned projects and tasks and ensure adherence to timelines and quality.
• Management of quality, compliance, and documentation across assigned projects.
• Manage and monitor the workload of department / function and alert the functional head / designate in the event of concerns or issues regarding personnel management that may affect the quality and functioning of the work.
• Line management for assigned personnel.
• Continuously work with internal and external stakeholders to ensure compliance with agreements, applicable regulations and guidance.
• Train and mentor personnel, as needed.
• Identify new training and development requirements relevant to the function.
• Respond to / represent department / function during audits and inspections.
• Author and review SOPs and other documents relevant for department/ function.
• Handling medical enquiries received from patients, consumers, health care professionals, and other via calls, emails, fax, and mails. May be required to work as per different time zones (Non-IST, e.g. EST, GMT, etc.).
• Development of frequently asked questions (FAQs), Standard Response Documents (SRDs).
• Tracking and maintenance of medical enquiries.
• Quality check of the medical enquires responses.
• Medical Information project setup, database setup, validation and training
• Other responsibilities as assigned by the Management.