Portland Street Response Community Health Supervisor – Operations; QMHA​/QMHP

About the position

Job Appointment: Full time

Work Schedule: Employees in this position will work four (4) 10-hour days with three (3) days off a week.
Shifts include days, afternoons, nights, including weekends, holidays and severe weather.
Ability to work any shift and on any day of the week is essential. During training, your shift may change depending on the availability of the trainers. After completing probation, you will be able to bid on an open shift based on your seniority.

Work Location: 330 SW Curry St., Portland OR 97239 and/or 305 NE 102nd Ave, Portland OR 97220

Benefit: Please check our benefit tab for an overview of benefit for this position

Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees

Union Representation: Non-Represented

Portland Street Response is a compassionate, trauma-informed first response agency. PSR is dispatched by the Bureau of Emergency Communications (BOEC) to address mental and behavioral health crises, as well as non-emergency situations involving vulnerable populations.

• Strive to uplift the dignity and worth of all Portlanders, particularly those who have been historically marginalized and criminalized, by ensuring timely and professional person-centered first response.
• Ensure the best possible outcomes for our clients by working collaboratively with community partners, and traditional first responders.
• Operate from a framework of Trauma-Informed Care with the recognition that adverse life experiences (including health systems and carceral trauma) create barriers for clients to connect with the care and supportive services they need to thrive in the community.
• Respond to the complex care needs of individuals experiencing low acuity crises in the community to enable Police and Fire resources to attend to life saving and crime-related calls for service.

Under general direction of their manager, the Community Health Supervisor – Operations (QMHA/QMHP) is responsible for the day-to-day operations of Portland Street Response and supervision of members working in the field. This includes facilitation of internal communication between staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Program Manager.

Responsibilities include supervising the workload of assigned units; assigning work to subordinate staff; overseeing staff activities to ensure achievement of program goals and objectives; coordinating and supervising initiatives and functions. The Community Health Supervisor – Operations (QMHA/QMHP) position specifically oversees Mental Health Crisis Responder I’s, Peer Support Specialists, and/or anyone with a Certified Drug and Alcohol Counselor (CADC) certification.

• Lead, supervise, and provide assistance to PSR units working in the field.
• Provide immediate support and supervision to mobile crisis response teams responding to service calls dispatched through the 911 system.
• Ensure teams effectively engage with diverse clients across social, cultural, and economic differences in a respectful and collaborative manner.
• Make day to day operational decisions to manage workflow, safety of crews, and service to the community.
• Manage complex situations that arise in the field.
• Articulate to staff potential outcomes of various interventions, discuss their risks and benefits, and formulate why a particular course of action was pursued in lieu of other options.
• Apply principles of client-centered and trauma-informed care, opting for the least intrusive and most…