F&B Supervisor

Description

The F&B Supervisor is primarily responsible for overseeing the day-to-day operations of our food and beverage service, ensuring a high level of guest satisfaction.

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Supervision and Leadership - Lead and supervise the food and beverage team, including servers, bartenders, and support staff.
• Provide guidance, training, and support to ensure a cohesive and efficient team.
• Customer Service - Ensure a warm and welcoming environment for guests, overseeing service standards, and addressing guest concerns or feedback promptly.
• Monitor the quality of service and food presentation to maintain high standards.
• Maintain knowledge of:

• Assist in overseeing all F&B inventories and financial transactions.
• Oversee cash handling and check/credit policies and procedures.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
• Monitor staff interaction with guests, ensuring prompt and courteous service.
• Report all accidents and breakages to the F&B Manager or Executive Chef in charge.
• Adhere to relevant Food Safety Hygiene standards.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Coordinate breaks and assign work duties to team members.
• Assist team members with their job functions to ensure optimum service to guests.
• Other duties as assigned.

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.
• Ability to calculate figures and amounts using basic math.

• Reports to the F&B Manager.

• High school diploma or equivalent.
• Previous Customer Service experience required.
• Minimum of 1-year supervisory experience in food service operations required.
• Must have State Issued Food Handler's Certificate.
• Must have State Alcohol Server Certification.