Front Desk Associate ; Seasonal - WorldMark Seventh Mt Bend Resort

Overview

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete cashier/money handling responsibilities.
• Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

• Professional appearance and a positive, can‑do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast‑paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

• Comprehensive health and welfare benefits for associates working 30 or more hours per week.
• Medical, Dental, Vision coverage.
• Flexible spending accounts.
• Life and accident coverage.
• Disability insurance.
• Paid time off, parental leave and holidays (availability varies by position).
• 401(k) with employer match (subject to eligibility requirements).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (provider availability).
• Employee Assistance Program.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.