Workplace Services SME; MS Office Suite

Job Description:

Who are we looking for?

M365 Messaging SME with min 8+ years of relevant Experience

Technical

Skills:

Relevant Experience -

• Candidate must have Experience in design & implementation Knowledge of M365 Migrations from On prem to Online and Tenant to Tenant using both native & 3rd party tool.
• SME knowledge of Exchange & outlook 2010/2013/2016/2019
• Power Shell scripting for Exchange/ Exchange Online
• Experience of HA clustering solutions and management of uptime
• Resource monitoring experience on a real time basis to maintain High Availability
• Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains.
• Migration from Exchange 2010 to 2013/2016/2019.
• Migration & Transformation of Exchange on-premises to M365 Exchange Online.
• Patching Exchange servers, vulnerability fix.
• Familiar with email gateway solutions like Mimecast, Proofpoint, Symantec, CISCO Iron Port etc.
• Experience on Journaling & Archiving solution.
• Understanding of email security principles relating to Exchange environments
• Skype for Business Server/Microsoft Teams, SharePoint, One Drive, MS Intune
• Experience of an ITIL managed environment
• Active directory/Azure AD, MS Defender, Security & Compliance
• Willingness to learn new skills and technologies.

Skills – Useful:

• Skype for Business server & Team’s knowledge would be preferable
• Exchange 2010/2013/2016/2019 & Exchange Online, SharePoint, One Drive, MS Intune.
• IOS, Android device support and troubleshooting experience
• Experience of an ITIL managed environment
• GAL replication through a multi domain environment

Overall Experience -

Candidate having total experience Min 8 Years to Max 12 years in IT infrastructure services & UCC.

• SME knowledge of Outlook 2010, 2016, 2019 in a Windows 10 environment
• SME knowledge of Exchange 2010/2016/2019
• Experience of HA clustering solutions and management of uptime
• Resource monitoring experience on a real time basis to maintain High Availability
• Mail Routing troubleshooting engaging with multiple partner systems and owning the progress of resolutions across outside domains
• Understanding of anti-virus principles relating to Exchange environments
• Experience of an ITIL managed environment
• Active directory support
• Willingness to learn new skills and technologies
• Good Understanding on ITIL and process

Process

Skills:

• Design, prepare Work Breakdown Structure and implement the solution.
• Investigate and resolve incident tickets.
• Handle client escalations and coordination with service providers
• Troubleshooting of various voice related problems and facilitating team members to effectively resolve the issue.
• Change Management, Incident management, Problem Management, configuration management.
• Perform standard day to day activities to maintain good health of the Exchange on-premises, Exchange Online environment.
• Managing and supporting Hybrid Exchange environment, Cloud M365 tenant.
• Identifies unusual technical problems. Responds to client requests in non-standard situations and investigates all the facts.
• To provide support for internal & external customers in resolution of configuration issues & queries
• Liaison with Internal and External agencies in the pursuance of Fault Finding, configuration tasks. Identifies, analyzes, and resolves moderately complex problems with business communication systems.
• Escalate and work with OEM TAC for getting the issues fixed.

Behavioral

Skills:

• Excellent in written and verbal communication and good customer/Client relationship management
• Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning.
• Ability to drive resolution of problems.
• Able to communicate and present complex issues with assurance and confidence.
• During troubleshooting calls have good skills in questioning, listening, ideas development, permission, and rapport, and influencing.
• Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
• Dynamic attitude with willingness to learn will be preferred

Certification:
Preferable

• MS-203:
  Microsoft 365 Messaging or
• MS 202:
  Microsoft 365 Messaging Administrator Certification Transition
• MS-102:
  Microsoft 365 Administrator Expert
• MD-102:
  Microsoft Endpoint Administrator Associate
• MS-700:
  Teams Administrator Associate
• AZ-104:
  Azure Administrator Associate
• SC-400:
  Information Protection & Compliance Administrator Associate