Director of Enterprise and Support

Overview

At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are a family-owned, excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance. We live by the core values of our Diamond Philosophy:
Teamwork, Productivity, Quality, and Excellence—which means consistently doing your best and always striving to do better.

Department: IT Group

Location: Clackamas

This position leads enterprise application strategy, execution, and support and serves as a trusted advisor and escalation point for application delivery and operational continuity. The ideal candidate is a strategic, business-oriented technology leader with strong executive presence deep ERP and enterprise systems experience, and a passion for building high performing teams.

1. Enterprise Application Strategy and Portfolio Leadership

• Be a role model in projecting and applying The Pacific Group Diamond Philosophy (Productivity, Quality, Excellence and Teamwork), Passionate Performance and promote teamwork at all times.
• Define and execute the enterprise applications vision, product portfolio and multi-year roadmap in partnership with Enterprise Architecture and business leaders.
• Evaluate, select and manage third-party and internally developed solutions to maximize business value, stability and time to value.
• Monitor industry trend and emerging technologies to continuously evolve Pacific Seafood’s enterprise application ecosystem.

2. Business Partnership and Delivery Excellence

• Partner with operating company and central support leadership to capture business needs, translate requirements into scalable solutions, prioritize initiatives.
• Lead the full lifecycle of enterprise solutions from intake, business case and design through deployment, adoption, and ongoing support.
• Serve as a trusted advisor and escalation point for senior leaders regarding application delivery, risks and performance.

3. Application Support and Operational Stability

• Build and lead a robust, tiered application support model, including Service Desk (L1), Incident Management (L2) and Problem Management (L3).
• Establish clear protocols for ticket intake, prioritization, escalation, and resolution to ensure reliable, high-quality service delivery.
• Ensure application stability, availability, and performance to support uninterrupted business operations.

4. People Leadership, Financial Stewardship and Governance

• Lead, develop, and inspire cross-functional teams on business systems analysts and application support professionals.
• Foster a culture of accountability, ownership, continuous improvement and customer-centric service.
• Oversee departmental budgets, forecast, and vendor spend, optimizing costs while maximizing business value.
• Represent Enterprise Applications and support in executive, strategic and governance forums.

Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position.

• 15 years of experience in IT, Business Systems, or Enterprise Applications.
• Minimum of 5 years in progressive leadership roles at the Director level or equivalent.
• Bachelor’s degree in Information Technology, Computer Science, or Business.
• Proven experience leading ERP implementations, upgrades, and support.
• Strong experience with Microsoft Dynamics 365 or comparable enterprise ERP platforms.
• Deep understanding of financials, inventory, order management, pricing, costing, procurement, manufacturing, HCM, and CRM systems.
• Experience partnering with Dev Ops, Infrastructure, and Enterprise Architecture teams.

• MBA or advanced degree.
• Experience in CPG, food processing, manufacturing, or distribution environments.
• Experience with ERP modernization initiatives and cloud migrations.
• Familiarity with Fresh service or comparable ITSM platforms.
• Experience supporting or modernizing legacy systems (AS400).

At Pacific Seafood your base wage is…