Help Desk Technician

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The primary duty for this position is to provide technical support for workstation users across all aspects of the company. Other duties include but are not limited to:
Installation of equipment under a wide variety of conditions. Travel between multiple locations to help troubleshoot any system issues and field questions from multiple McMenamin locations.

The workstation technician will also be required to be accessible by cell phone. Each McMenamin employee is expected to perform their job in a safe manner and report any safety concerns to their manager in a timely manner. The Workstation Technician will be expected to keep current on McMenamin events and technical information as it applies to their job duties. Other duties as assigned by management.

• Provides primary technical support for all computer hardware and software. This requires a familiarity and comfort with a broad range of Operating Systems but primarily Windows.
• Provide excellent customer service for end users across the organization
• Responsible for the installation, cabling, and repairs of all workstation and network equipment. Requires basic troubleshooting abilities.
• Responsible for setting up new user and e-mail accounts
• Responsible for general computer department/areas clean up.
• Responsible for running miscellaneous computer department errands.
• Work directly with all levels of Mcmenamin staff to solve and troubleshoot problems involving daily workstation use.

• Must be willing to participate in a 24 hour on call rotation.
• Entry level technical knowledge and problem solving abilities
• Microsoft Certification or equivalent experience required
• Must possess a strong ability to learn, retain and troubleshoot a variety of operating systems hardware configurations
• Strong organizational skills required
• Excellent communication and interpersonal skills and ability to effectively interact with all levels within the company
• A degree in computer science or a related field preferred
• Experience with third party providers including accounting, payroll, HR and point of sale preferred

• Safely practice heavy lifting with the help of another person if necessary
• Ability to see small machine parts and see fine color values
• Must be able to work long hours at a computer workstation
• Communicate clearly in a positive and professional manner
• Ability to travel between multiple locations
• Ability to climb stairs
• Some repetitive movements such as bending, pushing, pulling, twisting and stooping
• Fine hand manipulation and repetitive use of hands, including typing and writing
• Extensive work on computers and POS systems
• Effectively organize, analyze detailed information
• Ability to work the hours necessary to complete the job
• Maintain a positive attitude while problem solving in sometimes stressful situations under a deadline

Most importantly, this job requires a positive attitude and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force. YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.