Enterprise Account Partner, SLED

About the Role

As an Enterprise SLED Account Manager at Ninja One, you will play a pivotal role in driving long‑term value and growth within large, complex state and federal agency accounts. You’ll serve as the primary point of contact for senior public sector stakeholders, ensuring enterprise‑level government clients fully realize the benefits of Ninja One’s IT management solutions while helping them modernize critical infrastructure, strengthen cybersecurity posture, and improve operational efficiency at scale.

Your deep understanding of the unique challenges facing large government agencies—including multi‑year budget cycles, grant funding, complex procurement frameworks, and stringent compliance mandates—will enable you to act as a high‑level strategic advisor. You’ll translate Ninja One’s capabilities into outcomes that matter in the public sector: risk reduction, audit readiness, cost avoidance, and improved citizen and student service delivery. You’ll drive product adoption, deepen executive relationships, and maximize the long‑term value of Ninja One’s footprint across your accounts.

This role requires a strong background in enterprise SLED account management, public sector IT solutions, and customer success, with a proven track record of managing and growing complex, high‑value accounts within large government organizations.

LOCATIONS – REMOTE – TX, FL

• Enterprise Account Growth & Retention:
  Own a portfolio of large state and federal agency accounts with diverse stakeholders and procurement structures. Drive deep product adoption across departments and campuses, identify strategic expansion opportunities, and ensure agencies fully realize the value of their Ninja One investment throughout the contract lifecycle.
• Public Sector Advisory:
  Serve as a trusted advisor to senior government IT leaders—IT Directors, CIOs, CISOs, and department heads—helping them navigate complex budget constraints, multi‑year procurement cycles, and evolving regulatory compliance requirements.
• Translate Ninja One’s technical capabilities into outcomes they care about:
  • Risk reduction – ransomware defense, endpoint visibility, and patching gap remediation
  • Operational efficiency – empowering lean IT teams to manage more with less
  • Audit readiness and compliance – CJIS, HIPAA, FERPA, NIST, and FedRAMP alignment
• Proactive Engagement & Adoption:
  Proactively identify gaps in endpoint visibility, patch compliance, and tool sprawl across departments before they become problems. Drive standardization and consolidation across agencies and campuses, and anticipate adoption challenges tied to staffing shortages, legacy infrastructure, and organizational change.
• Cross‑Sell & Up‑Sell Strategy:
  Identify and execute expansion opportunities—department‑wide rollouts, agency consolidation, and replacement of legacy tools—by aligning Ninja One’s RMM, endpoint management, cybersecurity, and automation solutions to enterprise‑scale IT modernization initiatives. Position growth in terms public sector leaders respond to: cost savings, vendor consolidation, and reduced operational burden.
• Executive Engagement & Business Reviews:
  Lead structured Executive Business Reviews with senior agency stakeholders, focused on security posture improvements, cost avoidance, and progress against IT modernization roadmaps. Frame reporting around public accountability metrics—availability of digital services, responsible spending, and compliance posture—not just standard SaaS KPIs.
• Relationship Management:
  Build and maintain strong, multi‑threaded relationships across agency IT teams, procurement offices, and senior leadership. Keep stakeholders engaged and informed on best practices, new capabilities, and funding strategies relevant to their missions.
• Complex Government Procurement & Contracts:
  Lead Ninja One through sophisticated procurement processes including large‑scale RFPs, multi‑agency cooperative purchasing agreements, and federal and state contracting vehicles. Work closely with Ninja One’s legal and finance teams to navigate grant funding sources (ARPA, E‑Rate, CARES, state grants) and public sector buying vehicles.
• Cross‑Functional
  
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