Saviynt IAM Support Engineer

We are seeking a skilled Saviynt IAM Support Engineer with 1–5 years of experience in Identity and Access Management (IAM) and production support environments. The ideal candidate should have hands‑on experience with Saviynt, preferably Enterprise Identity Cloud (EIC), and possess strong troubleshooting, incident management, and access governance skills.

• Provide L2/L3 production support for Saviynt IAM applications and services.
• Monitor, troubleshoot, and resolve incidents, service requests, and access‑related issues.
• Manage user lifecycle processes including provisioning, deprovisioning, and access modifications.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Collaborate with application teams, infrastructure teams, and business stakeholders for issue resolution.
• Support identity governance and access management processes.
• Handle escalations and ensure adherence to defined SLA commitments.
• Participate in change management and release support activities.
• Maintain support documentation, knowledge articles, and operational procedures.

• Hands‑on experience with Saviynt Identity Platform (EIC preferred).
• Strong understanding of Identity and Access Management (IAM) concepts.
• Experience providing L2/L3 Production Support.
• Expertise in Incident Management and troubleshooting.
• Understanding of user provisioning and access governance processes.
• Basic SQL knowledge for data analysis and troubleshooting.

• Experience with Service Now or similar ticketing tools.
• Knowledge of access certification and compliance processes.
• Exposure to Active Directory, LDAP, or Azure AD integrations.
• Understanding of ITIL processes.

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Relevant IAM or Saviynt certifications will be an added advantage.

Indigrators is a trusted technology partner delivering end‑to‑end solutions across software product development, enterprise applications, and global capability centers. We specialize in building scalable, high‑performance systems and providing consulting, implementation, and support for enterprise solutions. Our GCC‑as‑a‑Service model enables organizations to establish and operate dedicated technology and shared services hubs in India with agility and cost efficiency.

With a strong focus on innovation and operational excellence, Indigrators combines deep domain expertise with advanced technologies to help businesses accelerate digital transformation. Our culture emphasizes transparency, collaboration, and empowering teams to deliver impactful results for clients worldwide.