Information Technology Manager

• Manage external MSP vendors and assess that resources are allocated appropriately.
• Assess and evaluate existing user hardware and provide recommendations for acquisitions or disposals to improve efficiency and security.
• Serve as the primary point of contact for desktop support to enterprise users, ensuring timely resolution of user issues and minimal operational disruption.
• Act as a liaison between staff and external IT consultants to facilitate troubleshooting and problem resolution.
• Collaborate with third-party vendors to resolve technical issues with various systems.
• Develop, implement, and audit technical procedures and documentation standards.
• Track hardware assets, software licenses, networks and endpoint devices throughout their operational lifecycle.
• Oversee the configuration and customization of the company’s MS Dynamics CRM to ensure streamlined workflows.
• Administer and manage the Azure environment, including Entra  (formerly Active Directory), Virtual Machines, Storage Accounts, Networks, Databases, and App Services.
• Evaluate resource utilization and performance metrics, proactively identifying and recommending solutions to resolve bottlenecks within Azure resources.
• Diagnose constraints on Azure resources for utilization and performance.

• A minimum of five years of experience in IT with three years of healthcare IT is preferred.
• Experience with IT project management with demonstrated experience completing on time and in scope.
• In-depth knowledge of computers and information systems in a Windows server environment.
• Excellent research and analytical abilities.
• Excellent time management skills, ability to work independently, have good communication skills.
• Demonstrated high-quality customer service skills.
• Microsoft Azure IaaS experience.
• Demonstrated experience with MS Dynamics CRM.

Demonstrates expertise in managing IT resources, including Azure environments and MS Dynamics CRM, while ensuring efficient operations and high-quality customer service. Proficient in IT project management and technical documentation standards to support enterprise users effectively.

• Microsoft Azure IaaS Experience
• MS Dynamics CRM Management
• IT Project Management
• Healthcare IT Experience
• Customer Service Skills

• Windows Server Environment Knowledge
• Technical Procedure Development
• Hardware Asset Tracking
• Software License Management
• Network Management
• Endpoint Device Management
• Performance Metrics Evaluation
• Troubleshooting Skills
• Resource Utilization Assessment
• Configuration Management

• Excellent Communication Skills
• Time Management Skills
• Analytical Abilities
• Independent Work Capability
• High-Quality Customer Service

• Healthcare IT
• IT Vendor Management
• Technical Documentation Standards
• Operational Efficiency
• User Support

• Azure Environment
• Entra
• Virtual Machines
• Storage Accounts
• Networks
• Databases
• App Services
• MS Dynamics CRM