Senior Network Engineer

Structured Communication Systems, Inc, is seeking a Senior Network Engineer located in Clackamas, Oregon to join our team.

As part of our team, you'll be responsible for designing, implementing, supporting, and optimizing enterprise networking solutions for a diverse customer base while serving as a trusted technical advisor throughout the solution lifecycle. You'll collaborate with customers, sales teams, and internal stakeholders to develop innovative networking solutions, resolve complex technical challenges, and deliver successful projects that meet business and technical objectives.

This is an excellent opportunity for a customer-focused networking professional who enjoys solving complex technical problems, working with emerging technologies, and partnering with cross-functional teams to deliver exceptional service.

Compensation: $ - $ Annually

* Must reside in or near the Portland, Oregon area*

An individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Designs, installs, configures, troubleshoots, and manages enterprise networking solutions.
• Researches, evaluates, and recommends network-related tools, technologies, and solutions to meet customer business and technical objectives.
• Interfaces with customers and end users to design and implement networking solutions and provide network policy recommendations.
• Translates business requirements into functional and technical specifications.
• Develops implementation plans and technical designs that meet customer performance, scalability, and cost objectives while improving system reliability, reducing risk, and minimizing total lifecycle cost.
• Assists engineers with complex technical tasks, including debugging, hardware support, system integration, and advanced troubleshooting.
• Identifies, analyzes, and resolves complex technical issues, including escalated support requests from Structured's Managed Services team.
• Provides advanced technical expertise to support the implementation, maintenance, and optimization of customer network environments.
• Manages customer interactions professionally, providing timely communication regarding expectations, project status, issue resolution, and completion while maintaining a strong focus on customer satisfaction.
• Provides product training, technical support, and knowledge transfer to customers and internal teams.
• Serves as a technical advisor by recommending networking solutions aligned with customer business and operational needs.
• Assists sales personnel with pre-sales technical support and identifies professional services opportunities in security, networking, storage/systems, virtualization, and voice/mobility.
• Communicates Structured's value proposition through technical presentations, proposals, demonstrations, and supporting sales collateral as needed.
• Leads or assists with network-related projects, managing scope, timelines, work assignments, stakeholder communication, and successful implementation.
• Manages assigned projects and technical work to ensure effective, efficient, and timely service delivery.
• Develops and maintains technical documentation, including Bills of Materials (BOMs), project scopes, implementation plans, Statements of Work (SOWs), and operational procedures.
• Follows established policies and procedures and maintains accurate, timely activity, project, customer, and service records within Structured's CRM and service delivery tools.
• Performs additional duties as assigned.
• Promotes and maintains a high standard of customer service.
• Maintains and continually develops accurate product and application knowledge.
• Ability to overcome technical and business objections posed by prospective customers.
• Proactively learns and utilizes new technologies, concepts, and procedures based on project requirements.
• Ability to communicate with all levels of an organization, from end users to senior management, regarding business and IT needs.
• Ability to manage challenging demands from internal and external stakeholders and clients.
• Strong organization, time management, and attention to detail.
• Excellent project management, project scoping, troubleshooting, problem resolution, documentation, and customer management skills.

Bachelor's degree (B.A. or B.S.) in Information Technology, Computer Science, Network Engineering, or a related technical discipline required; or an equivalent combination of education and experience, with at least twelve (12) years of experience in a technology-related field, including seven (7) years of experience in systems analysis.

• Direct experience with physical networking infrastructure, including cabling standards, optical fiber technologies, network interfaces, connectors, and physical connectivity troubleshooting.
• Proficiency with Layer 2 networking…