Systems Engineer – Mitel MiVoice Business

Configure, install, support and manage customers’ Unified Communication systems with skill and service excellence.

Structured Communication Systems is a leading information technology consultancy and systems integrator. We are experts at architecting and implementing secure and reliable solutions for delivering business applications, ensuring business continuity, enhancing data center performance and efficiency, enabling mobile workers, securing information assets and providing information security and governance.

Structured has an immediate opening for a Systems Engineer (Mitel MiVoice Business) to join our team located in Oregon or Washington.

The Systems Engineer (Mitel MiVoice Business) is responsible for the installation, configuration, and support of an organization’s Unified Communication systems. This includes (but is not limited to) the following tasks: the maintenance of network hardware and software; monitoring systems to ensure network availability to all system users; and performance of necessary maintenance in order to support systems’ availability while coordinating with other network and server specialists.

Compensation: $73,500.00 – $ (annually)

(Must maintain a valid driver’s license and motor vehicle insurance – at least equal to the state’s minimum coverage requirements.)

An individual must be able to perform each essential duty satisfactorily in order to meet the qualifications required to perform this job successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Designs, installs, configures, troubleshoots and manages Unified Communications solutions.
• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system issues, and replace defective components when necessary.
• Interfaces with end-users for the purpose of designing and implementing Unified Communications solutions.
• Translates business requirements into functional/technical specifications.
• Develops solution implementation plans for customers.
• Responsible for creating alternative designs to satisfy performance and cost criteria for customers.
• Identifies and corrects faults and provides resolution of complex problem tickets escalated from Structured’s help desk.
• Effectively communicates Structured’s value proposition through Power Point presentations, proposals, and development of collateral as needed to drive the sales and branding of Structured.
• Assists sales personnel with pre-sales technical support.
• Supervises and checks the status of projects and work assignments.
• Documents designs and scopes projects in a clear, concise and accurate manner.
• Supports and provides knowledge transfer to customers.
• Provides input for professional service statements of work (“SOW”) and create SOWs as directed and provide project management services (as needed).
• Responsible for translating business requirements into functional/technical specifications.
• Additional duties as assigned.
• Promotes and maintains a high standard of customer service at all times.
• Exceptional technical background and extensive experience in complex, heterogeneous networking environments.
• Excellent project management, project scoping, troubleshooting, problem resolution, documentation and customer management skills required.
• Ability to provide appropriate feedback to management on process improvement suggestions.
• Ability to communicate at all levels of an organization from end-user to senior management about both business and IT needs.
• Ability to maintain and continually develop accurate product and application knowledge.

Bachelor’s degree (B.

A. or B.S.) from four-year college or university in a technical field is desired, or a minimum of 5 – 7 years related experience and/or training; or equivalent combination of education and industry experience in IT Networking and Communications technologies.

• Significant experience with technologies from the following manufacturers:
  Juniper, Cisco, ADTRAN, and Mitel (Shore Tel).
• Significant field…