Supervisor of Billing Dispute

Posted Monday, February 23, 2026 at 7:00 AM

The Supervisor of Billing Disputes is responsible for providing oversight for the Billing Dispute teams and working directly with our customers and internal partners to answer billing and invoice issues.

• Oversee the day-to-day activities of the Billing Dispute teams.
• Ensure team meets KPI standards or above for filing disputes while maintaining accuracy and efficiency.
• Coordinate with carrier partners and internal teams to resolve escalated pricing and billing issues.
• Liaison with internal departments for training and escalation of billing issues.
• Demonstrate a detailed understanding of processes, procedures, and technology for carrier transportation operations.
• Assist in utilizing a “best practices” approach in designing operational improvements, training, and overall operational management.
• Assist in technology and brand integration.
• Coach, mentor, and develop staff, including overseeing new employee on-boarding and providing career development planning and opportunities.

• Leading and directing the work of other employees.
• Building collaborative relationships.
• Influencing, leading change that drives business performance.
• Negotiating and gaining commitment at the highest levels of the organization.
• Organizational effectiveness, consulting, coaching, and solution development.
• Verbal and written communication skills.
• Conflict management and problem solving.
• Change management.
• Assessment and decision-making skills.
• Relationship building both within the organization and with external sources.
• Presentation and facilitation skills.
• Customer service
• Deductive and indicative reasoning.
• Able to multitask in an often-hectic work environment.
• Must have a 100% team mindset.
• Self-sufficient and confident with ability to envision and run with new initiatives.

• Minimum of 3 years related administrative or logistics experience.
• Bachelor’s Degree, preferably in communications, business, marketing, management or other business-related fields (preferred).