Director of Operations, West Region

Established in 2022, Real Cold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer‑centric approach.

The Real Cold platform operates a national, omni‑channel network, inclusive of traditional storage offerings, as well as comprehensive direct‑to‑consumer programs, which can reach the majority of U.S. consumers within 1- or 2-day ground service.

The Director of Operations, West Region is responsible for the facilities and team members located in the region. The Director of Operations, West Region focuses the regional team on a safety‑conscious environment first, and then leads the team towards continuous improvement, teamwork, problem‑solving, and industry standards in warehouse efficiency. The incumbent must interface well with other team members to create a positive work environment and healthy team culture.

This position is salary, exempt.

• Oversee the daily operations of multiple facilities to ensure on time deliveries to customers without going over budget while maintaining a safe environment for all team members.
• Develop General Managers, supervisors, and their teams across multiple facilities to plan appropriately for succession planning, exiting low performers and development plans for high potential.
• Approve the annual budget for the region and coach the general managers at each facility to appropriately plan total headcount, facility targets and process improvement initiatives.
• Assign regional goals and direct general managers to cascade at the facility level to team members as appropriate.
• Partner with Human Resources in the areas of performance management, succession planning, increases, progressive discipline and on all terminations.
• Direct the facility team in all safety practices and partnering with safety to ensure that the facility is following all OSHA guidelines.
• Perform metric reporting, inventory analysis, supplier analysis, partner with manufacturers & complete a full analysis of all areas to identify potential issues & opportunities. Partner with other cross functional leaders to create a plan of action for any process improvements at each site level.
• Develop strategies to streamline processes and reduce costs across all areas of each facility within their regional area.
• Meet with customers to answer any questions they may have regarding pallet placements, cold storage warehouse or the e-commerce process in their regional area.
• Other duties as assigned.

• Bachelor's degree in logistics, supply chain management, operations, transportation, business administration, or engineering and ten (10) years of operations management experience in supply chain or related field OR fifteen (15) years of operations management experience in supply chain or related field required.
• Minimum of seven (7) years of professional experience in a leadership role in a supply chain operation at a regional level.
• Ability to communicate across multiple levels in the organization and within the facility.
• Strong knowledge of e commerce, 3PL, warehouse automation, cold storage, and transportation.
• Ability to meet competing demands, work in a team environment, build teams, provide training for direct reports, problem solve and create a project plan to meet the needs of a fast‑growing warehouse.
• Strong budgeting across multiple functions with strong analytical and financial acumen.
• Firm grasp of supply chain, inventory, distribution, business, and management principles.
• Extensive knowledge of operations and production management experience required.
• Certification through the Institute of Certified Professional Managers (ICPM) preferred.

• Skilled in planning, staffing, budgeting, and organizing.
• Ability…