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Madison Operations Manager - Senior Move Management
Job in
Oregon, Dane County, Wisconsin, 53575, USA
Listed on 2026-06-27
Listing for:
Segues
Full Time
position Listed on 2026-06-27
Job specializations:
-
Management
Operations Manager, Program / Project Manager -
Business
Operations Manager
Job Description & How to Apply Below
Key Responsibilities Area Operations Oversight
- Own and manage all daily operations within assigned market
- Oversee job scheduling, staffing, and execution for all active projects
- Ensure jobs are completed on time, within scope, and aligned with company standards
- Maintain visibility into all active and upcoming work in the market
- Build and manage weekly schedules for field staff
- Ensure appropriate staffing levels and team composition for each job
- Step in on-site as needed to support teams and ensure smooth execution
- Monitor productivity, efficiency, and adherence to expectations
- Supervise field staff and team leads within the market
- Provide real-time coaching, feedback, and performance support
- Assist with hiring, onboarding, and training of new employees
- Reinforce a culture of accountability, professionalism, and compassion
- Partner closely with TSM on all booked jobs to ensure seamless execution
- Review job scope, timelines, and special requirements prior to start
- Ensure clear communication of job plans to field teams
- Provide feedback to TSM on scope gaps, staffing challenges, or efficiencies
- Ensure availability of supplies, materials, and equipment for all jobs
- Coordinate with vendors (movers, dumpsters, etc.) as needed
- Maintain organization and readiness of operational resources within the market
- Ensure consistent, high-quality service delivery on every job
- Conduct job check‑ins and site visits as needed
- Address operational issues quickly and effectively
- Support resolution of client concerns in partnership with TSM
- Identify inefficiencies in scheduling, staffing, or execution
- Recommend and implement improvements at the market level
- Support adoption of company‑wide systems and processes
- 5+ years experience in operations, logistics, or team leadership
- Experience managing or coordinating teams in a hands‑on environment
- Strong organizational and time management skills
- Ability to manage multiple jobs and shifting priorities
- Strong communication and problem‑solving abilities
- Experience in moving, relocation, home services, or similar industries
- Experience with scheduling and workforce coordination
- Experience training or leading small teams
- Background in a small business or growth‑oriented company
Position Requirements
10+ Years
work experience
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