Senior Account Manager

Responsibilities:

• Support or act as the primary contact for day-to-day delivery team and client
• Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
• Run internal and external client meetings; responsible for daily communication with key internal and external contacts
• Ensure timeliness and quality of client deliverables
• Continuously observe and identify areas to improve existing processes
• Bring leadership, guidance and operational efficiencies to the delivery team
• View of bigger picture and disseminate information to the appropriate parties for execution
• Apply critical thinking skills to identify and mitigate potential delivery risks
• Remain extremely focused on detail while managing multiple email campaigns simultaneously through Braze

• Bachelor's Degree required
• 6+ years related agency experience, specifically within digital marketing or marketing operations
• Must have experience with Braze
• Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
• Experience with client-facing responsibilities and with giving client presentations
• Knowledge of contracts and managing a SOW, along with scope creation and management
• Ability to leverage business experience/acumen to identify new business and marketing opportunities
• Strong listening and superior relationship building skills
• Experience leading teams is a plus