Vice President of Regional Opperations

Top Dog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

If you want a role where your decisions show up directly in a P&L, where you have real access to the executive team, and where the org chart hasn't fully hardened yet, this is that role. Top Dog Law is the fastest-growing personal injury firm in the country, and we’re making investments to continue that growth.

We're hiring a VP of Regional Operations to be the operational owner and right hand to leadership across an assigned multi-state region. You'll sit at the center of intake, pre-litigation, litigation, medical and case management, and settlements for your states, connecting state managing attorneys with the centralized platform teams who can partner with them to solve the problems.

You will own making sure the right issues get identified, prioritized by ROI, escalated to the right people, and resolved with feedback back to the states. Your region's profitability is the clearest measure of your impact, and you'll partner closely with the COO and your region's managing attorneys to get there.

Regional Operational Leadership

• Serve as the operational lead and primary point of connection across every function touching your region's states, including intake, pre-litigation, litigation, medical and case management, and settlements.
• Act as the “air traffic controller” for your region. Know what's happening in every state, spot where teams are duplicating effort or dropping the ball, and get the right people working the right problems.
• Partner with state managing attorneys as operational co-pilots. You are jointly accountable for state performance and for ensuring all teams execute at their highest level.
• Support new-state launches in your region, including helping stand up managing attorneys, getting case intake and workflows running, and building out the state's operating rhythm.

Prioritization, Escalation and Cross-Functional Coordination

• Continuously surface operational issues across your states, including provider and client care gaps, tech and product friction, staffing and capacity constraints, and process breakdowns.
• Translate the long list of things that could be fixed into the handful of highest-ROI priorities for each state, rather than trying to solve everything at once.
• Route issues to the right centralized or platform team (client care, tech, analytics, marketing, recruiting, training, compliance, intake) and drive them to resolution.
• Close the loop by making sure state managing attorneys get clear, timely feedback on the status of issues you've escalated on their behalf.
• Maintain a transparent, recurring view of your region's active priorities and projects so managing attorneys and leadership always know what's being worked and why.

Performance, Accountability and Decision Rights

• Treat regional P&L as your central KPI. You are expected to know your states' numbers as well as, or better than, anyone else in the business.
• Build and maintain expected capacity models by role and by state (case managers, legal assistants, litigation staff, and so on), recognizing that the right staffing level differs state to state.
• Work with…