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Director, Strategic Crisis & Customer Recovery — Japan
Job in
Oregon, Dane County, Wisconsin, 53575, USA
Listed on 2026-08-28
Listing for:
Coupa
Full Time
position Listed on 2026-08-28
Job specializations:
-
Management
Project & Program Management
Job Description & How to Apply Below
Coupa is seeking a Director, Strategic Response and Recovery to lead high-stakes escalations for our Japanese customers, coordinating cross-functional teams and serving as a senior point of contact. You will own strategic escalation management and sentiment analysis, guiding executive alignment and customer outcomes.
In this role you’ll lead tiger teams across Value Services, Product & Technology, and Sales to address systemic issues affecting multiple clients, and you may oversee Japan-based
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