Operations Supervisor

Are you a proven leader with a passion for public safety, operational excellence, and developing high-performing teams? We are seeking an experienced 9-1-1 Operations Supervisor to join one of the region's largest and most dynamic emergency communications centers. WCCCA is the second largest primary 9-1-1 Center in Oregon, providing 9-1-1 emergency communications for over 15 police and fire agencies that serve Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties.

This is an opportunity to supervise a group of dedicated professionals who serve as the critical link between the public and first responders. As our Operations Supervisor, you will supervise and coordinate the day-to-day operations of the 9-1-1 dispatch center on an assigned shift. This position is responsible for assigning, scheduling, directing and reviewing work of emergency dispatchers and call takers on an assigned shift.

This is a non-exempt, non-represented position required to work varied shifts.

If you thrive in a mission-driven environment where your leadership directly impacts the safety of the communities we serve, we invite you to apply.

This position supervises and coordinates the day-to-day operations of the dispatch center. An employee in this classification is expected to respond to emergencies or high-priority incidents involving the center at any time.

May serve in the capacity of the Operations Manager in their absence.

• Provide and exhibit leadership to staff, work teams and fellow employees. Serve as a role model for accomplishing the Agency’s goals and objectives. Provide direction and set standards for excellence in internal and external customer service. Promote professionalism with a creative approach to problem resolution using emotional intelligence that creates a positive experience for the customer (employee, user, officer, citizen).
• Provide leadership in emergency situations. Coordinate and direct emergency incidents in the Communications Center. Ensure notifications are made per protocol.
• Ensures that periodic tests of Agency equipment and back-up systems are conducted. Transfer dispatch operations to and sets-up the back-up site when necessary.
• Serve as a member of the department leadership team. Evaluate employee performance and program effectiveness and take action for improvement as necessary.
• Supervise dispatch staff as assigned and ensure Agency goals and objectives are met. Schedule, assign, and review work. Conduct timely performance evaluations.
• Troubleshoot equipment failure and ensure notification is made to technical staff.
• Prepare monthly shift schedule and ensure daily minimum staffing levels are met; schedule and approve time off; review daily payroll and accurately transmit timesheets for processing.
• Investigate comments, complaints and/or inquiries and take appropriate course of action as necessary. Conduct disciplinary process according to collective bargaining agreement and Agency policy.
• Provide assistance to staff members as needed, acting as an advocate for assigned employees to management staff in problem-solving situations.
• Serve as a Calltaker, Police or Fire Dispatcher in emergency situations or as required.
• Attend, participate and represent the Agency in legal and administrative meetings, committees, work and technical groups in matters pertaining to employees, operations and to coordinate emergency services at the direction of the Operations Manager. Advance and protect the interests of the Agency and its users in all matters and at all times while representing the Agency.
• Work in coordination with the Administrative Supervisor and/or Training Coordinator on scheduling training for…