Retail Grooming Technician

Retail Grooming Technician

Job Purpose:

To deliver on the mission of wilco by profitably providing superior customer service.

Answer phones, check pets in/out, bathe pets, perform nail trims, train to groom pets, and delivers an excellent customer experience. Supports Lead Groomer/Groomers and complies to standards and procedures.

• Performs roles and responsibilities of Receptionist/Bather/Groomer in training.
• Greet customers and pets.
• Communicates regularly with the Lead, Store Manager, and grooming team on all aspects of the grooming business.
• Answer phones, schedule appointments, check in/out pets, return voicemail messages, input and validate the information in the computer.
• Brush, bathe pets, and groom pets.
• Follows the daily task list - clean front desk, groom shop, bathing area, self-serve, folding towels, and assist with self-serve bathing.
• Follows all safety protocols.
• Supports and assists Grooming Staff.
• Attend regular and special meetings as requested.
• Participates in hands‑on, remote, and online training events.
• Perform excellent customer service.
• Assist with walk‑in and scheduled nail trims, baths, and grooming services.

• Ability to interact effectively with customers and co‑workers.
• Ability to efficiently handle all pets being groomed in a safe and humane manner.
• Ability to communicate effectively verbally and in writing.
• Ability to operate computers and other automated office machines.

• High School diploma or equivalent
• Pet/Animal handling experience or willingness to learn.

• Regular standing, lifting, bending, and kneeling.
• Regular tool and safety equipment usage.

• Medical, dental, and vision health insurance
• Profit Sharing Program - up to 3% of your annual wages
• 401K Retirement Plan with up to 6% Employer Match
• Advancement Opportunities
• Employee Assistance Program
• Referral Bonus - refer a friend or family member.
• Long‑term disability and Life/AD & D Insurance
• Generous Employee Discount (Wilco Stores & Hazelnut Marketplace)
• Tuition Reimbursement
• On‑Demand Pay
• Holidays and paid time off.

Dating back to the early 1930s, Wilco, a growing retailer, has stood the test of time by maintaining focus on our values and never losing our passion for customer service. Wilco is progressive and unlike the standard “farm store”. With a variety of departments including Garden, Pet and Animal Supply, Hardware, Paint, Clothing, and Pet Grooming, partnered with personalized service, our customers consider Wilco a preferred retail destination.

Wilco has been named a Top Workplace in Oregon and SW Washington by the Oregonian from 2012 - 2023. We are dedicated to our team and attribute this distinction to them. Hiring Veterans / Military Friendly

Wilco is an Equal Opportunity Employer. We recognize and encourage the valuable and enriching contribution that people from all backgrounds and experiences bring to our organization. As a values-based cooperative, we believe all individuals should be treated on the basis of merit without prejudice.